Shabnam Shaikh Email & Phone Number

Mumbai Area, India

● Worked on QAD Enterprise Applications Finance Module & distribution module.● Developed various features on various finance modules such as Accounts Payable, Accounts Receivable, AP and AR Payments, Journal Entries, GL, Budgets, Logistic Accounting & Financial Reports.● Developed using Progress 4GL and C#. The tools used were Component Builder Framework(CBF) and Tortoise SVN.● Performed root cause analysis & developed software fixes for product/customers reported bugs.● Defining test strategy by writing test case document for driving quality in new featuredevelopment.● Authoring and maintaining automated build/test/regression suites & performing manualregression testing.● Creating and maintaining knowledge based articles to helps customers understand the applicationand the various use cases.

● Worked on QAD Enterprise Applications Finance Module & distribution module.● Worked on various features of finance modules such as AccountsReceivable, AP and AR Payments, Journal Entries, GL, Budgets, Logistic Accounting & Financial Reports.● Complete client co-ordination towards maintenance and resolution of issues faced by the clients in the efficient use of the systems provided.● Handling customers from India as well as abroad.● Providing effective solution by co-coordinating with various teams to obtain the end result and achieving 100% customer satisfaction.● Being constantly updated on the upgrading system so as to enable effective root cause analysis.● Effective documentation of the analysis of an issue right from its generation till its resolution which helps in quick fixing of the issue by the maintenance team.● Creating and maintaining knowledge based articles which helps customers as well as all the colleagues globally.● Coordinating, assisting and helping the team mates from all the other regions to prevent escalations and also shouldering the responsibility of resolving the escalations.● Conducting training sessions, mentoring and assisting the new team mates in achieving the team targets.

Kandivali

Project: Performing testing on KYDesis Website● Responsibleforanalyzingsoftwarerequirementsandperformingmanualandexploratorytesting.​● Created and executed test plans, cases to identify and document problems and their causes.● Responsible for testing, finding and reporting the issues to the on site developers● Maintain Checklists for the functional efficiency of the website