Shabnum Bashir Email & Phone Number

United Kingdom

Birmingham, England, United Kingdom

Solihull, England, United Kingdom

GCSE/ A’ Level

Birmingham, England, United Kingdom

English GCSE teaching

Nad Al Sheba

Abu Dhabi

Teaching Gr 8-12 in English Language and LiteraturePreparing structure class lessons Preparing reports on student performance for auditing purpose and progression of individualPlan and conduct activities for a balanced program of instruction, demonstration and work time that provides students with opportunities to observe, question and investigate.

Lecturing Classes of ESOL/ TEFL/ IELTS/ Business English/ English Language Preparing structure class lessons Developing analytical behavior of students and their understanding of the English LanguagePreparing reports on student performance for auditing purpose and progression of individualPlan and conduct activities for a balanced program of instruction, demonstration and work time that provides students with opportunities to observe, question and investigate.

Undertaking training sessions with the team members to identify development needsCoaching and performance managementEmployee development, Supervising a team of 12 customer service agents Manage customer relationships to ensure clients satisfactionDeveloping on CS agents soft skills and objectives throughoutDeveloping new business opportunities from existing and potential customersResource management (ensure employees adherence to schedules, effectiveness and report analysis)Dealing with escalations of customer queries

Finance and InvestmentsBRIEF OVERVIEW OF RESPONSIBILITIES:Supervising a team of 8 personal banking advisorsMeeting high network clients on daily basis in order to inform them on various investmentPerform financial analysis on client's profile in order to optimize sales within savings and investmentsMeeting financial targets as set by management Manage customer relationships to ensure clients satisfactionDeveloping new business opportunities from existing and potential customers

BRIEF OVERVIEW OF RESPONSIBILITIES:Meeting corporate representatives and individuals on daily basis to conduct interviews in order to optimize business by actively selling appropriate bank products Identifying and developing new business opportunities from existing customers, centrally produced leads and introductions from other sales forceSharing best practice across the team and with other specialist colleagues also providing advice and support to less experienced sellers and acting as a point of reference for all mortgage related enquiries

BRIEF OVERVIEW OF RESPONSIBILITIES:Lecturing Classes of ESOLPreparing structure class lessons Developing analytical behavior of students and their understanding of the English LanguagePreparing reports on student performance for auditing purpose and progression of individualORGANIZATION: Billesley Infant & Junior School, UNITED KINGDOM

BRIEF OVERVIEW OF RESPONSIBILITIES:Workshop on Motivational Skills, Classroom control and disciplinePreparing structure class lessons with the TeachersPlan and conduct activities for a balanced program of instruction, demonstration and work time that provides students with opportunities to observe, question and investigate.Prepare children for later grades by encouraging them to explore learning opportunities and to persevere with challenging tasksObserve and evaluate children's performance, behavior and social development

Bachelor Of Arts - Ba, English Language And Literature

Tefl, English Language And Literature

Certificate of TEFL (Teaching English as Foreign Language) Aston University, United Kingdom