Ecommerce Manager
CurrentSteered the planning and execution of robust strategies to optimize inventory management and selling procedures across our own website and multiple recognized platforms, including eBay, Amazon, and Flipkart. Oversaw the implementation of strategic measures and roadmaps for online sales of homecare health monitoring devices. Administered control over Amazon, Flipkart, and eBay listing creation and title optimization for the targeted audience. Collaborated with logistic partners and the supply chain team to keep customers informed of shipment status, while managing logistic delays through effective communication with partners. Managed the design, functionality, and performance of the e-commerce website, ensuring a user-friendly experience. Developed and executed digital marketing campaigns, including SEO and social media marketing, to drive traffic and sales. Coordinated with inventory and supply chain teams to ensure product availability, manage stock levels, and prevent overstock or stockouts. Oversaw customer service activities related to online orders, returns, and inquiries, ensuring a positive customer experience. Analysed website performance to identify areas for improvement and implemented strategies to increase conversion rates.
