Managing a team of high level (Tier 2 support & Data administration) for HR Systems. Expended the headcount for a direct team in Israel and set-up matrix management of a new team in India. Supporting the biggest increase in ticket volume for the group (from ~700 to 1,500 monthly). Tickets related to data administration and high level (CEO -1, HR Business Partners) system support. Performing bi-yearly QA testing and report comparison for new system versions. Companywide procedures and audits, including SOX audits. Supporting an increase from ~450 to 1,300 audits monthly.

Managing a team of sales and service field technicians, in a county-wide spread. Servicing existing customers and installation of new customers. Meeting monthly quotas in sales, upgrades and daily efficiency. Report of monthly salaries, work hours inspections via GPS. Recruitment and training for new employees. Daily and monthly sales, efficiency, supply and demand, CEO-level reports.

Managing a daily and weekly schedule for a field technicians’ team in a wide geographic spread. Reports of daily efficiency rates and work hours by GPS systems.

Secret shopper division - Management of 2 team leaders, responsibility for team divisions and implementing the company’s procedures over the entire team. Achieving a task count of 2,000 orders each month. Building the recruitment and training program for the division, which included evaluation centers, frontal and remote training methods.