• Launched logistics for online ordering in Northern Region of India - scaled up to 1lac++ weekly orders with 5K++ fleets, established city Operations, Marketing, New Accounts, Human Resource among other things.• Handled rider and merchant on-boarding process, with focus on improving quality & conversion rates. Planning, estimation & positioning of supply based, demand trends, promotions, etc.• Build processes to improve customer experience with the focus of reducing churn. Run retention programs in a cost effective manner.• Driver Subject Matter Expert for Zomato city launches. Problem analysis and problem-solving, team-leadership, quality, managing payments & fraud control. Handled Customer Escalations and created SOP's for process growth. Activily contributing to service improvement project across the region. • Achieving growth and hitting sales targets by successfully managing the team.• Training, Territory Growth Management with New Product Launch.

• Efficiently operated allocated cities.• Successfully achieved 70 percent target in given cites for revenue generation through Online Ordering (Sales).• Additionally, increased the rate of up-selling marketing materials, to clients by 15% this quarter.• Worked to increase growth rate of each account in terms of sales by launching innovative offers like cheaper combos, occasional and blended offers.• Successfully singed up more than 500 accounts of North India region through field meetings and inside sales. • Generated revenue worth USD $200,000 through new accounts.

• Established ~1500 e-governance centers across 3 cities in India. • Managed Marketing - Market survey and research, online & offline campaigns targeting Village Level Entrepreneurs (VLE). • Identified and established partnerships with over 30 vendors and resellers to scale. • Managed procurement and inventory for different products sold through VLE’s. • Managed Customer Care Executive Team for incoming escalations and outgoing promotional activities.

• Ensured that marketing activity of given cities go well. Provide support to marketing department. • Deliver content via LinkedIn, Twitter, Facebook, Email, or Direct mail. • Directed & Coordinated flow of information and communication to Marketing Executives according to plan/strategy. • Generated Sales with the help of city teams & through Email Campaigns.