MyCallCloud is a full service software company specializing in custom technology solutions. We utilize a combination of OpenSource, proprietary and custom technologies to optimize the cost structure, performance and return of our clients infrastructure. Our only measurement of success is the success our clients experience with our solutions. Our mission: Break the mold of traditional SaaS by designing, deploying and supporting software solutions built around our clients short term and long term business objectives. Core focus includes: Hosted and Premise Contact Center SolutionsHosted and Premise PBX Solutions Carrier Services, including: SIP trunking, Localize and Long distance Telephony Integrations (Web, CRM and Custom Apps) Custom KPI reporting

• Offered full service software consulting, data analysis services, database management and software integration.• Assisted customers with creating and managing using Key Performance Indicator reports to improve agent efficiency, telephony cost management and overall system efficiency.• Assist with data management and overall data evaluations and optimizations.• Create and maintain a database backup strategy to minimize possible system downtime or data issues.• Manage and create database performance strategies, system jobs and stored procedures.• Assist help desk with support issues for resolution.