Shad Wilson is an accomplished business leader offering over 20+ years of diversified experience in the development, management, and evaluation of key operational and financial management strategies that have spurred tremendous growth, enhanced organizational capabilities, and dramatically increased bottom-line profitability. Throughout the course of his career, he has served as a consultative business partner; earning recognition for his expertise in complex operational analysis, strategic business planning, process reengineering, budgetary oversight, call center design, claims management, risk assessment, and customer engagement. Shad currently serves as a Director of Operations for Anthem; one of the nation’s top providers of health care benefits. In this regional leadership role, he oversees multiple teams that provide benefits, implement groups and install Groups through completion setup, these teams are responsible for assisting Anthem members across an 8-state region to include Colorado, Nevada, California, Ohio, Kentucky, Indiana, Wisconsin, and Missouri. Prior to this position, Shad contributed as an Operations Executive for several industry leaders in Finance, Marketing, and Healthcare to include CNA Financial Corp., TransFirst, TriZetto—a Cognizant Company, and Dex Media. Shad brings a unique, innovative mindset and a wealth of experience in the assessment and removal of operational barriers to success by establishing the right processes and identifying the right players; creating competitive advantage while propelling businesses to the next level. Professional Strengths:◼ Operational Planning/Analysis◼ Revenue Cycle Management◼ Staff Leadership/Development ◼ Cash Flow/Budget Analysis ◼ Call Center/CRM Management ◼ Claims and Collections Management ◼ Vendor/BPO Negotiations ◼ Process and Work Flow Design ◼ Customer Experience Programs
Listed skills include Process Improvement, Credit, Financial Analysis, Forecasting, and 39 others.