Shada B. Email & Phone Number

Garland, TX, US

Atlanta, Georgia, US

US

• Delivered exceptional service to mentors by offering comprehensive and timelyresolutions for clinical, financial decision support, behavioral support, and claimsinquiries.
• Effectively resolved member issues in real-time or through thorough follow-up,taking ownership of problems until resolution was achieved.
• Conducted extensive research across various databases to address complex issues,collaborating with support resources to resolve member concerns and escalatingissues as needed.
• Collaborated with partners to address escalated issues, ensuring optimal outcomesfor mentors and members.

Peachtree Corners, Georgia, US

• Performed comprehensive investigations into auto claims involving vehicle damage and property to ascertain coverage, liability, and the appropriate amount of damages owed.
• Demonstrated exceptional customer service skills by promptly addressing inquiries and effectively resolving complaints from both clients and vendors.
• Efficiently handled multiple claim cases by meticulously documenting all relevantinformation and maintaining open lines of communication with insured individualsand claimants.

New York, NY, US

• Managed inbound servicing calls for key accounts, delivering exceptional customer service and support
• Accurately and efficiently handled customer payments and payoffs while maintaining strict adherence to established procedures.
• Processed loan applications and meticulously reviewed accompanying documentation to ensure completeness, accuracy, and compliance with creditpolicies.
• Conducted thorough research on customer account inquiries, addressing concerns such as missing payments, disputes, loan approvals, and other related issues.

Detroit, MI, US

• Oversaw and effectively managed premier savings and certificate deposit accounts, with a combined value exceeding $1 Million, delivering exemplary levels of customer service and support.
• Executed and processed multi-million dollar wire transfers, payments, and account closures with precision and efficiency, ensuring full adherence to both regulatory obligations and company guidelines.
• Assisted esteemed high-value clientele in resolving complex issues and inquiries, providing comprehensive solutions and maintaining utmost satisfaction levels.