• Manage all branch operations and communicate with market support to ensure highest level of member satisfaction.• Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and building walkthroughs.• Solve member-related issues to ensure a cohesive community and manage member expectations.• Meet with members to resolve issues, process member terminations and other issues of complexity.• Oversee events to ensure there is a good balance of educational, member appreciation, and leadgenerating and sales-related events and to review for adequate procedural safeguards for the protection of members and company assets.• Proactively gather data on members' business objectives and identify both Workinton and member services that could help members achieve their objectives.• Seek opportunities to engage members to discover and discuss members' objectives, i.e. using member service request as an opportunity to learn more about member, member's business and any other needs member may have.• Identify opportunities and act on them to connect members.• Design and implement rules, guidelines and best practices for the community to optimize member experience.• Managing & overseeing Workinton’s native CRM.• Exercise discretion in guiding prospective members, including possibly gatekeeping where business may not be in the interests of greater community.• Resolve member complaints regarding other members through neutral fact investigation and process termination of membership when warranted.• Explain Workinton policies and procedures to members, including but not limited to: Facility courtesy, membership agreement and billing procedures.

• Oversee day-to-day operations• Design strategy and set goals for growth• Maintain budgets and optimize expenses• Set policies and processes• Ensure employees work productively and develop professionally• Oversee recruitment and training of new employees• Evaluate and improve operations and financial performance• Direct the employee assessment process• Ensure staff follows health and safety regulations• Provide solutions to issues (e.g. profit decline, employee conflicts, customer conflicts)

• Advertising vacancies appropriately by drafting and placing adverts in a wide range of media (e.g., newspapers, websites, magazines, job boards…).• Using social media to advertise positions, attract candidates and build relationships with potential candidates;• Headhunting – identifying and approaching suitable candidates (Cold calls, face-to-face…)• Searching CVs in internal database and external job boards to find the right person for the employer’s vacancy.• Reviewing and screening applications, conducting interviews (phone, video and face-to-face) and short-listing candidates for Low, Mid and Executive level positions.• Requesting references and checking the suitability of applicants before submitting their details to the employer.• Briefing the candidates about the responsibilities, salary and benefits of the job in question.• Organizing interviews for candidates as requested by the client.• Building applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.• Participating in job fairs and recruitment events.• Preparing job descriptions and evaluation forms.• Working towards and exceeding targets that may relate to the number of candidates placed;• Performing other recruitment / administrative tasks that may be required.

- Organizing and maintaining diaries and making appointments-Developing and following up on business leads.-Cold call, direct email, and performing other lead generation activities.- Persuading potential customers to purchase a product or service or to make a donation.-Calling prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.

*Handle incoming calls. Schedule, and follow up with clients. Maintain contact with employees to ensure a proper work flow and that client matters are well addressed. Handle employees schedule and needs. Conduct monthly meetings with the branch employees. Manage, organize, and update relevant data; Manage and control stocks Provide, and ensure remarkable customer service is provided, to clients Report any concern/setback/complaint from both clients and employees Participate in business development activities when required by Silkor If required by Silkor, replace the Branch Manager and act as the Branch Manager when the current BranchManager is on leave or is otherwise absent. Maintaining relationships with clients to ensure staffing goals are achieved. Communicating and coordinating with internal departments. Interviewed, hired, trained, and developed staff. Ensured employees complied with established security, sales, and record keeping procedures/practices.Train & Coach - ensuring that all employees are trained and coached in providing excellent customer serviceexperience Open/Close Store Operations - Counting all opening and closing registers, entering all daily sales reports andgoals Administered payroll.

 Handling phone calls, emails correspondence, all clerical works; Devising and maintaining office systems, including data management and filing; Screening phone calls, inquiries and requests, and handling them when appropriate; Meeting and greeting visitors; Organizing and maintaining diaries and making appointments; Dealing with incoming email, faxes and post, often corresponding on behalf of the manager; Producing documents, briefing papers, reports and presentations.

 Handling and resolving customer complaints. Trained, managed and supervised a team of up to ten employees, volunteers and community servicepersonnel. Scheduled employee work hours, resolved conflicts as well as assisted them with their professional growth. Key point of contact for any inquiries, complaints, and customer service issues. Team Detailed Display Arrangements - Change and move displays according perimeter pack provided by corporate headquarters, making sure that signage is in place and cellos are made for easy gift giving.

Part time: Arranging event while following all company and safety standards. Creating an agreement and budget with the client. Communicating all budgets, space and vendor progress with the clients. Communicating any problems that arise in an upfront manner with the client. Maintaining communication with any outside vendors contracted for the event. Welcoming all guests and addresses all needs. Preparing and executing a detailed outline of the event needs. Arranging meeting space, lodging for guests, food and drink, music, visuals and any other needs the clienthas. Breaking down and cleaning the event space once the event has drawn to a close.

Part time: Performing direct marketing and sales activities to generate sales. Demonstrating and providing information on promoted products/services; Creating a positive image and leading consumers to use it; Discussing pricing tiers with customers. Improvising product demonstrations depending on audience size and attention span. Distributing product samples, brochures, flyers...