Shadaab Shaikh Email & Phone Number

Tech Support Analyst with experience in IT Service Desk.Essential knowledge of IT Service Management and in hand Organization Tools.

Listed skills include Microsoft Office, Windows, Html, Programming, and 12 others.

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  Consultant - Ats Outage Team

  Allstate India

  Jan 2023 - Present - Pune, Maharashtra, India

  • Actively monitor systems, networks, or services to detect any issues or outages promptly.• Investigate the cause of the outage or disruption and determine the necessary steps to resolve the issue. • Act as the primary point of contact during outages, ensuring timely and effective communication with stakeholders, including management, technical teams, and customers. • Maintain accurate records of incidents, including the timeline of events, actions taken, and… Show more • Actively monitor systems, networks, or services to detect any issues or outages promptly.• Investigate the cause of the outage or disruption and determine the necessary steps to resolve the issue. • Act as the primary point of contact during outages, ensuring timely and effective communication with stakeholders, including management, technical teams, and customers. • Maintain accurate records of incidents, including the timeline of events, actions taken, and resolutions achieved. • Prepare incident reports and documentation to facilitate post-incident analysis and identify areas for improvement. Show less