• Actively monitor systems, networks, or services to detect any issues or outages promptly.• Investigate the cause of the outage or disruption and determine the necessary steps to resolve the issue. • Act as the primary point of contact during outages, ensuring timely and effective communication with stakeholders, including management, technical teams, and customers. • Maintain accurate records of incidents, including the timeline of events, actions taken, and… Show more • Actively monitor systems, networks, or services to detect any issues or outages promptly.• Investigate the cause of the outage or disruption and determine the necessary steps to resolve the issue. • Act as the primary point of contact during outages, ensuring timely and effective communication with stakeholders, including management, technical teams, and customers. • Maintain accurate records of incidents, including the timeline of events, actions taken, and resolutions achieved. • Prepare incident reports and documentation to facilitate post-incident analysis and identify areas for improvement. Show less