Shadaab Anwar Email & Phone Number

India

India

  Transitioned and lead the Global Operations for 500+ resources in Accounts Payable for a manufacturing major Revitalized a troubled account and the client relationship resulting in an AOI improvement from 18% to 37% and a contract renewal for 5 years Improved NPS at process owner as well as CXO level from 71% to 100% YoY (30+ clients) Partnered with Sales team on multiple new deal pursuits with a win rate of 100% Digitized majority of the processes to reduce human dependency and improve profitability Developed a highly energetic team of 500+ resources and drove an increase in retention from 55% to 95% while achieving best-in-class C&B of 26.9%

Hyderabad, Telangana, India

 Set up a niche Digital Innovation Lab called Digital Hub to create breakthrough solutions and replicate them at scale thereby improving business outcomes for clients and increase profitability for Genpact. - Used automation technologies like Artificial Intelligence, Machine Learning, Neural Networks, Power BI, Django, Python, OCRs etc to drive high level automation. - Used analytical techniques like clustering, regression models, trend analysis, fuzzy match etc to create advanced insights for clients to improve their end business outcomes. - Created a predictive forecasting model that forecasts the operational health for over 900 client accounts on a single portal.

Hyderabad, Telangana, India

Led the outsourced operations of 300+ employees for General Electric (GE) driving SLA over delivery, innovative solutions to improve business outcomes, optimizing work to deliver productivity and build client relationships exhibited by strong NPS score both at process owner as well as CXO level. Build a robust, energetic team with a retention level of >80% while ensuring a Best in Class C&B of 27%. Increased the account PnL's profitability from 14% to 37%.Digitized most processes through the use of advanced robotic automation, Machine Learning and Artificial Intelligence and improved end metrics through the use of advanced analytics on the available data

Kolkata Area, India

Transitioned and set up a completely new outsourced unit for collection and recovery from distressed businesses. Started with a team of 8 resources and grew it to >250 people within 2 years. The job included monitoring of insolvency proceedings, liquidation of company & guarantor assets, recovery from third party guarantees through negotiation and LPA receivership.  Scaled the account 25X times from <10 resources to ~250 within 24 months Surpassed annual targets with average monthly collection of 6 million GBP (70 million GBP every year) Rated among the top 20% talent every single year

Joined in 2001 as Collections Executive for Unsecured Loans. Grew up to the level of Assistant Manager in a very short span of time. Job included managing the higher level delinquency for all unsecured collection products, managing various internal and external teams and adhering to the audit requirements of the unit.

.A., Kolkata as Executive Trainee (Operations & Accounts Receivables)Key DeliverablesAccountable for handling the entire MICR and high value inward clearing process.Managed the accounts receivables from other banks. Rendered backend support for all customer queries and escalations within the turnaround time.Responsible of reconciliation of all the Suspense A/c in corporate banking and monitored the same on daily basis.Notable AchievementsPlayed a key role in reducing the receivables from 1 million INR to 22000 INR within a short span of six months.Actively involved in the automation of the high value cheque clearing process; this resulted in reduction of time taken to process and increase in efficiency.Offered to join as permanent employee upon completion of internship for outstanding performance as Trainee.

Kolkata, West Bengal, India

TRAININGS ATTENDED"Situational Leadership Training on Team Handling" from Ken Blanchard Company."Collection Manager's Training for all Senior Managers" held at Bangalore consisting of Managers from Africa, Middle East and Southeast Asia."First Line Manager's Development Program" for budding Managers."Code of Conduct Training" to enable candidates in practicing rules to adhere to the groups code of conduct."Fraud and Operational Risk Training"."Treating Customers Fairly, Best Place to Bank and other Associated Trainings""Anti-money Laundering Training"; India and UK Program."Enhancing Business Performance Training for Managers to Keep the Business' Goal on Revenue Generation Clear and Transparent to One & All"."Health & Safety and First Aid"."International Accounting Standards & Its Impact on

Graduate, Commerce

Activities and Societies: Debate team, Quizzing team, Cricket & Volleyball teams and the School Choir

Gniit, Software

1995 Diploma In Marine Radio Officers Course, Maritime Engineering

Icse, Business/Commerce, General