Shadab Akhtar

Shadab Akhtar Email and Phone Number

Delivery Project Executive at Concentrix @ Concentrix
fremont, california, united states
Shadab Akhtar's Location
Delhi, India, India
About Shadab Akhtar

A result oriented professional with 18+ years of experience in Operations and Customer Service. Supported an airline reservations customer service for 8 years at various levels(Customer Care executive to Deputy Manager Operations). Currently managing 1000+ employees for 5 different lines of business for the largest ECommerce customer service.

Shadab Akhtar's Current Company Details
Concentrix

Concentrix

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Delivery Project Executive at Concentrix
fremont, california, united states
Website:
concentrix.com
Employees:
63116
Shadab Akhtar Work Experience Details
  • Concentrix
    Delivery Project Executive
    Concentrix Feb 2022 - Present
    Gurgaon, Haryana, India
    An executor with sufficient experience in managing service operations and maintaining relationships with clients with an aim to accomplish corporate plans and goals successfully. Experience of managing large spans.
    View
  • Concentrix
    Senior Operations Manager
    Concentrix Jan 2019 - Feb 2022
    Gurugram, Haryana, India
    View
  • Concentrix
    Operations Manager
    Concentrix Sep 2015 - Dec 2018
    Gurgaon, Haryana, India
    An executor with sufficient experience in managing service operations and maintaining relationships with clients with an aim to accomplish corporate plans and goals successfully.
    View
  • Ibm Daksh
    Deputy Manager Operations
    Ibm Daksh Dec 2012 - Sep 2015
    Gurgaon, Haryana, India
    People Management. Managing various operational metrics like service delivery, customer satisfaction score etc to improve productivity and profitability.
  • Ibm Daksh
    Assistant Manager
    Ibm Daksh Oct 2010 - Dec 2012
    Gurgaon, Haryana, India
    People Management
  • Ibm Daksh
    Operations Lead
    Ibm Daksh Aug 2007 - Oct 2010
    Gurgaon, Haryana, India
    Tracking coaching opportunities in the frontline employees and conducting feedback and training sessions for process improvement.
  • Ibm Daksh
    Customer Care Executive
    Ibm Daksh Jan 2006 - Aug 2007
    Gurgaon, Haryana, India
    Handling inbound calls for a US based airlines company, United Airlines. Assisting the customers with flight reservations, modifications and up-sell.

Shadab Akhtar Skills

Leadership Management Outsourcing Team Management Employee Engagement Service Delivery Team Leadership Training Customer Service Customer Relationship Management Business Process Outsourcing People Management Performance Management Talent Management

Shadab Akhtar Education Details

Frequently Asked Questions about Shadab Akhtar

What company does Shadab Akhtar work for?

Shadab Akhtar works for Concentrix

What is Shadab Akhtar's role at the current company?

Shadab Akhtar's current role is Delivery Project Executive at Concentrix.

What schools did Shadab Akhtar attend?

Shadab Akhtar attended Ramjas College.

What skills is Shadab Akhtar known for?

Shadab Akhtar has skills like Leadership, Management, Outsourcing, Team Management, Employee Engagement, Service Delivery, Team Leadership, Training, Customer Service, Customer Relationship Management, Business Process Outsourcing, People Management.

Who are Shadab Akhtar's colleagues?

Shadab Akhtar's colleagues are Caroline Namie Yamaguchi Kugo, Evanildo Vieira, Shaik Ansar, Deven Bhargude, Betül Soruklu, Ninu Basheer, Jagveer Chahal.

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