Shadab Alam Email & Phone Number

Delhi, India

New Delhi, Delhi, India

As a Senior Manager in Corporate Sales at Way2writers.com, I lead the B2B and B2C sales divisions, driving significant revenue growth and expanding market reach. My role involves:★ Strategic Planning & Execution: Analyzing business potential and conceptualizing strategies to achieve and exceed sales targets. Implementing innovative sales initiatives that align with organizational objectives.★ Team Leadership: Creating a dynamic environment that fosters development opportunities and motivates high performance among team members.★ Client Collaboration & Relationship Building: Collaborating with clients to understand their requirements and develop tailored solutions. Building and maintaining strong relationships with key corporate clients to foster long-term partnerships.★ Negotiation & Sales Closure: Negotiating contract terms, pricing, and discounts to secure profitable deals. Ensuring timely contract execution and closure of sales.★ Market Penetration & Expansion: Developing and executing sales strategies to penetrate new markets, increase market share, and drive business expansion.

New Delhi Area, India

At IndusInd Bank, I was responsible for planning and organizing various marketing events in corporate sectors to cross-sell multiple products. My role encompassed:★ Strategic Planning & Execution: Devising and executing strategies to meet client requirements, fostering long-term symbiotic business relationships.★ Operational Management: Managing operations with a key focus on increasing revenues for the organization while identifying new business opportunities.★ Team Leadership & Training: Managing a team of relationship officers and enhancing their ability to build strong relationships with portfolio customers.★ Client Engagement: Identified key contact points/senior management across HR, Finance, and Admin in corporates and initiated discussions for corporate salary tie-ups.★ Account Acquisition & Management: Undertook initiatives to acquire and efficiently handle middle and large corporate salary accounts, enhancing the bank's client portfolio.★ Client Relationship Management: Served as the primary contact for corporate clients, ensuring the highest level of service and prompt resolution of queries/escalations, thereby improving client satisfaction and retention.

New Delhi Area, India

During my tenure at Stellar Greentech Pvt. Ltd., I played a key role in expanding market reach and optimizing sales processes. My responsibilities included:★ Sales Optimization: Generating sales reports and analyzing sales data to identify areas of improvement, track performance against targets, and make data-driven recommendations for sales optimization.★ Sales Strategy Execution: Applied strategic insights to drive sales growth and optimize performance through meticulous data analysis and targeted recommendations.

Gurgaon, India

At Bharti Airtel Ltd., I played a critical role in up-selling services and managing key aspects of the customer lifecycle management cycle. My key responsibilities included:★ Customer Lifecycle Management: Engaging in up-selling services to both new and existing clients, ensuring continuous customer engagement and satisfaction.★ Churn Control Strategy: Strategizing and managing both proactive and reactive churn control activities, facilitating day-to-day monitoring of involuntary and voluntary churn control processes.★ Client Relationship Management: Built and maintained healthy business relations with major clients, ensuring maximum customer satisfaction by providing technical assistance and adhering to delivery and quality standards.★ Performance Measurement & Improvement: Developed KPIs for measuring process outputs and influenced customer satisfaction scores by promptly resolving customer complaints.★ KPI Achievement: Ensured timely achievement of prescribed KPIs such as churn, bad debt, and complaint reduction, contributing to overall business performance.

Noida Area, India

Growth PathNov'10 - Mar'12: Associate Senior ExecutiveApr'12 - Mar'13: Senior Executive (Team Size: 5 members)Apr'13 - Jul'14: Associate Assistant Manager (Team Size: 8 members)During my tenure at InfoEdge India Ltd., I spearheaded the sales efforts for Naukri.com Fast Forward premium services, with a focus on resume services. Here are the key highlights of my role:★ Client Analysis & Service Detailing: Analyzed clients' profiles to understand their business scope and effectively detailed Naukri.com Fast Forward premium services, particularly resume services, to meet their needs.★ Transaction Management & Customer Support: Managed online transactions to support clients' needs, identified job opportunities for existing clients, and provided customer support related to product usage, thereby developing a strong customer base through market research.★ Sales Pipeline Management: Established and maintained a robust sales pipeline on a daily basis to meet both individual and group sales targets effectively.★ Team Management & Training: Led a team, providing them with the necessary training on sales pitches and ensuring alignment with organizational goals, ultimately driving sales closure and revenue up-sell.★ Revenue Generation: Successfully closed sales and achieved revenue up-sell targets, contributing to the maintenance of desired revenue levels from allocated accounts.★ Customer Satisfaction: Ensured high levels of customer satisfaction through effective service detailing, transaction management, and prompt customer support, fostering strong customer relationships.★ Sales Performance: Consistently met and exceeded individual and group sales targets by effectively managing the sales pipeline and leading the sales team to success.

Gurgaon, India

As a Senior Executive in the Customer Support division at InfoEdge India Ltd., my role revolved around resolving customer queries promptly and efficiently. Here are the key responsibilities and accomplishments:★ Customer Query Resolution: Delivered exceptional customer service by promptly resolving customer queries post gaining a thorough understanding of their requirements and concerns.★ Premium Customer Follow-up: Conducted timely follow-ups with premium and high net-worth customers within the prescribed turnaround time (TAT), ensuring high levels of customer satisfaction.★ Issue Escalation Management: Handled escalated issues with customers effectively to ensure the smooth functioning of services, identifying root causes of bottlenecks and implementing solutions promptly.★ First Time Resolution (FTR): Ensured prompt first-time resolution (FTR) for all customers, optimizing customer satisfaction levels and enhancing the overall service experience.★ Efficiency Improvement: Implemented efficient follow-up and resolution processes, resulting in improved turnaround times and enhanced service delivery.★ Issue Resolution: Successfully resolved escalated issues with customers, addressing their concerns and ensuring the smooth functioning of services, ultimately optimizing customer satisfaction levels.

Master Of Business Administration (Mba), International Business & Marketing

Bba, Business Administration And Management, General