I work for FGH (Freemans Grattan Holdings), it is an international company. FGH is part of the OTTO group, is based in West Yorkshire and is home to recognised brands such as Freemans, Grattan, Kaleidoscope, Swimwear365, Look Again, Bonprix and Curvissa. We handle the customer queries via email and chat, provide online customer service through a live chat support system.

Worked in policybazaar.com for TATA AIA Term Insurance as a senior customer support executive.1.Providing the support to the customer around the globe for Term Insurance (Indian & N.R.I). Mostly our work is to help NRI customers only in NRI documentation, medical and other queries around different parts of the country through email.2.Enhance customer retention and satisfaction by providing outstanding and prompt customer services through email.3.Understand customer needs and recommend appropriate products and rate plans.4.Regular keep in contact with the customers though email and on call.5.Handle a large volume of vendors chat and emails efficiently.

Worked as customer support in Bimakaro.in

Worked as a telemarketing representative for 1 year.