• Managing and supervising the sales performance of the dealership, which involved overseeing the sales team, setting sales goals, creating sales targets and ensuring that the dealership meets its sales targets.• Managing the dealership's inventory of vehicles, ordering new vehicles from manufacturers, and ensuring that the dealership has an adequate supply of vehicles to meet demand.• Managing the finances of the dealership, including budgeting, forecasting, and financial reporting along with handling the dealership's expenses, monitoring cash flow, and making sure that the dealership operates within its budget.• Ensuring that the dealership provides excellent customer service which involves training sales staff on providing exceptional customer service, resolving customer complaints, and ensuring that customers are satisfied with their experience at the dealership.• Making sure that the dealership complies with all relevant laws and regulations and also based on the defined Standard Operating Procedures (SOP) by the brand and the company as well as adhering to industry standards and best practices.• Responsible for hiring, training, and managing staff including creating job descriptions, conducting interviews, and providing ongoing training and development opportunities for staff.• Managing the physical facilities of the dealership, including maintaining the showroom, service center, and other areas of the dealership.• Ensuring that the dealership is marketed and advertised effectively including creating marketing and advertising campaigns, analyzing marketing data, and identifying opportunities for marketing and advertising.

• Executing strategic goals and plans for the department by determining the operational objectives, studying the business functions, gathering information, and evaluating the requirements.• Gathering and analyzing sales and related data for the market, customers, competitors, and industry trends to assist in business decision making process.• Identifying potential issues and opportunities for improvement within the team and the organization using data and other information to identify areas where the changes need to be made to increase profitability, efficiency, and competitiveness• Developing and recommending strategies to achieve business objectives based on data analysis related to new markets, ordering new vehicle variants or services, and for improving existing processes.• Closely working with the Business Unit, Finance and Business Excellence for preparation of yearly and quarterly Business Plan and Budget forecast.• Managing and handling operations related activities and coordination with various departments to ensure smooth flow of sales and sales related process.• Managing the monthly Balance Score Card (BSC) and regularly updating the progress and status of achievements against the pre-set targets to the BSC members and the management.• Supervising and coaching team members in the implementation of new strategies, improving operations and providing better customer service.• Performing weekly and monthly review meetings with the team to understand the challenges and available opportunities which will benefit the team and the company and taking actionable and necessary steps.

• Making order and sales plan by researching and analyzing the sales and market data to identify market and customer needs, preferences, and trends along with understanding the competition and identify opportunities for growth in the market.• Planning and maintaining the order and sales car flow based on the previous order and sales data, feedback from sales team and in coordination with the OEM.• Maintaining and managing product data like product specifications, pricing, and positioning in the market ensuring the correctness of the data.• Updating the monthly order and forecast details in the OEM ordering system and ensuring accuracy of the updated data before submission within the OEM set MPS-wise deadlines.• Managing shipment inbound process including vehicle item code creation, purchase order preparation, ASN loading (Advance Shipment Notification), and landed costing calculations in coordination with customs and finance team.• Liaising with finance, logistic, customs and IT team to ensure timely and efficient vehicle inbound process before the physical arrival of the stock.• Preparing and updating the specifications for ordered vehicle variant along with the pricelist in the system and on the company’s online portal for reference of the sales team.• Providing sales support to the sales team and coordinate internally for the sales approval, documentation and other related sales process to help them to achieve the pre-defined monthly targets.• Aligning with the IT Team and the Audit Team to assist them in resolving any issues related to system and compliance.

• Coordinating with the personals from du Telecom for updates and queries.• Providing product training and knowledge to the sales executives.• Assisting sales team manage the backend process for customer application.• Maintaining and updating the sales report and share the performance details with the managers.• Budgeting monthly sales plans and set target based on the past records.• Managing customer application on the company’s portal and contact them for resolving any issues and providing exceptional customer service.• Managing all the business and operational activities for the company to ensure smooth business flow.

• Assessing and processing mortgage application up to £500,000 with support of financial documents for Barclays Bank.• Collaborating with the mortgage brokers and advisors located in different geographies.• Posting offer dialogues with mortgage solicitors.• Providing training sessions to new joiners along with query management.• Coordinating with the clients for daily target volume and making plans to execute them.• Following up with the team and resolving any barriers to ensure smooth flow of work.

• Achieving outstanding customer satisfaction by conducting accurate quality control of the data.• Ensuring proper coordination with various departments to facilitate smooth workflow and meeting the defined deadline for the assigned task.• Maintaining regular communication with clients regarding tasks and promptly resolving any related inquiries.• Engaging in follow-ups and coordinating with the remote team to ensure timely completion of assigned tasks.