Shadab Ahmed Shaikh Email & Phone Number

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• PROJECT: APAC, NAM, Germany | Role: IT Service Manager | Team Size: 30+Activities: ITIL, IT Control Framework (ISO 20k, ISO 27k), Service Desk | Jan 2020 – PresentAs a Service Manager (Team Manager) I am responsible.
• Responsible for managing all the process related activities for… Show more PROJECT: APAC, NAM, Germany | Role: IT Service Manager | Team Size: 30+Activities: ITIL, IT Control Framework (ISO 20k, ISO 27k), Service Desk.
• Responsible for managing all the process related activities for Service Support & Service Delivery.
• Responsible for both internal and client facing consultancy including IT service and governance reviews, health checks, trend analysis, compliance reviews and Service Improvement Plan.
• Managing a project and working directly with end customer, head of global service management.
• Accountable to Design, Implement and Sustain ITIL Process management Process lifecycle.

Mumbai Area, India

• PROJECT: APAC Region | Role: Quality Assurance - Jan 2018 – Dec 2019Activities: ISO 20k, ISO 27k, ITCF, ITIL Framework
• Working as a Quality/ Risk Auditor and leading APAC region.
• Executing Audits as per the Quarterly Audit calendar & driving it to timely completion.
• Conducting Internal Audits across the implemented ITSM & ISMS functions.
• Independent Audit Service & RISK reviews of ITO accounts/projects.
• Working closely with delivery heads/leads to ensure… Show more PROJECT: APAC Region | Role: Quality Assurance - Jan 2018 – Dec 2019Activities: ISO 20k, ISO 27k, ITCF, ITIL Framework

Mumbai Area, India

• Project: IS Finland (Service Delivery Manager)I was responsible for day-to-day operations to ensure contractual commitments are met. Proactively managing the day-to-day relationship with the client representatives to.
• Analyze and understand requirement for Service… Show more Project: IS Finland (Service Delivery Manager)I was responsible for day-to-day operations to ensure contractual commitments are met. Proactively managing the.
• Analyze and understand requirement for Service Improvement for DC; Interface between SME & Delivery Team for finalization of solution. Interact with finance team & procurement team for necessary PO.
• Working with line managers/ team managers to ensure all relevant process documentation reflects ITIL best practices and client requirements, ensuring it is reviewed and updated within agreed timescales.
• Having substantial input in the management of the financial cycle including invoicing and cost management.
• Ensuring timely delivery and accurate monthly management reports for client and attending review meetings.

Mumbai Area, India

• Project: IS Nordic (Process Owner - Problem Management)
• Accountable for Maintaining/ Governing effectiveness & Efficiency of Problem Management Process
• Providing Continual Service Improvement within Problem Management Process.
• Key driver for the Pro-active Monitoring Activities & Re-active Problem Management.
• Responsible for Trend Analysis of Events / Incidents and Monitoring data.
• Ensuring the RCA, CAPA & PIR is recorded and performed to ensure… Show more Project: IS Nordic (Process Owner - Problem Management)

Mumbai Area, India

• IM Finland (ITIL Process Manager – IPC, SACM)
• Accountable for delivering & monitoring of ITAM Process lifecycle.
• Responsible for keeping CMDB updated & managing CI throughout lifecycle.
• Reviewing CMDB Exception Report for potential impact to CMDB, CIs, Attributes, and Relationships.
• Accept / Reject Change request assignments, responsible for overall planning of Change and all associated activities, to get the specific Change request approved.
• Host CAB meetings… Show more IM Finland (ITIL Process Manager – IPC, SACM)

Mumbai Area, India

Role: IT Service Support (Office Manager)

Mumbai

Role: Customer Support Engineer