Install software and Hardware, Maintain and repair technological equipment, Troubleshooting, Manage softwarein computers and networks, Ensure privacy and data recovery & protection, Perform regular upgrades, Performtroubleshoot activities, Local & Domain Networks, Remote Desktop, Remote installation Service, Sharing files,Network Create, Active Directory, Exchange Server, Outlook configuration, Virtualization, Windows Server, ActiveDirectory, Desktop and Thin Client Devices N… Show more Install software and Hardware, Maintain and repair technological equipment, Troubleshooting, Manage softwarein computers and networks, Ensure privacy and data recovery & protection, Perform regular upgrades, Performtroubleshoot activities, Local & Domain Networks, Remote Desktop, Remote installation Service, Sharing files,Network Create, Active Directory, Exchange Server, Outlook configuration, Virtualization, Windows Server, ActiveDirectory, Desktop and Thin Client Devices N computing / Terminal Services. Show less

Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.Participate in varied computer platforms in multi-layered client server environment.Train and guide staff hardware and software usage.Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.Update… Show more Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.Participate in varied computer platforms in multi-layered client server environment.Train and guide staff hardware and software usage.Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.Update and maintain computer inventory and surplus equipment.Maintain and resolve issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment.Ensure desktop computers interconnect seamlessly with diverse systems.Maintain passwords, data integrity and file system security for computing environment.Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.Recommend and implement upgrades on systems to ensure longevity.Assess functional needs to determine system purchase specifications.Identify and repair hardware and network connectivity issues.Establish VPN access for all remote users.Assist in technical upgrading and maintaining of entire desktop systems.Support in testing and deployment of new applications and systems. Show less

Serve as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their… Show more Serve as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on procedures. Show less