Shadab Khan Email & Phone Number

Navi Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

• Currently working with Marketing Automation (SalesForce) team as Data Analyst for one of the renowned QSR brand in India• Preparation of insightful and streamlined weekly and monthly reports that are of consistent high quality, finalised timeously and relevant and meaningful• Undertake detailed analysis and provide insightful reports for new product launches, promotions, trial tests, pricing• Support Brand’s Marketing team on adhoc projects, product launches and presentation with the insights required• Impact comparison on the campaigns done by the brand

• Worked on Digital Market Research projects• Digital survey on platforms such as Facebook, Twitter and other online survey tools• Worked closely with research agencies for digital surveys • Good knowledge of Radian6, Simplify360, SM2 Alterian, Talkwalker, Twitonomy, Tweetreach and other monitoring tools as well• Very proficient in Microsoft Office Excel, PowerPoint and WordRadian6Profile Creation – Worked on different topic profile creation methods such as inside out approach and vice versa. Analysis- Creating valuable insights from the analysis dashboard• Experience of Telecom, BFSI, Real Estate, Aviation, Hospitality and Healthcare sectors from Social Media Listening perspective• Deriving valuable insights from the data monitored• Monthly monitoring reports• Social Media monitoring infographics• Industry Reports• Strategy/Setup of a new process• Delivery of client SLAs (telecom) such as TAT & quality• Reporting and new initiatives to be taken for all the processes• Continuous efforts to be taken for process excellence• Team Management - Productivity, Quality, Rostering, Grooming subordinates • Time Management - Capacity optimization, Resource utilization• Data Management

• Good knowledge of Radian6 and other monitoring tools as wellRadian6Profile Creation – Worked on different topic profile creation methods such as inside out approach and vice versa. Analysis- Creating valuable insights from the analysis dashboard• Experience of Telecom, BFSI, Real Estate, Aviation, Hospitality and Healthcare sectors from Social Media Monitoring perspective.• Deriving valuable insights from the data monitored• Monthly monitoring reports• Social Media monitoring infographics• Industry Reports• Strategy/Setup of a new process• Delivery of client SLAs (telecom) such as TAT & quality• Reporting and new initiatives to be taken for all the processes• Continuous efforts to be taken for process excellence• Team Management - Productivity, Quality, Grooming subordinates • Time Management - Capacity optimization, Resource utilization• Data Management

• Analyzing monitoring data and preparing weekly, monthly and quarterly reports for clients and internal reports.• Analysis and volume tracking of client conversations• Profile Setup(Radian6, SM2 and Simplify360)• Campaign and Hashtag reports• Weekly monitoring reports for clients• Productivity reports• Quality Audit• Pitch presentations for prospective clients