Shadab Sharif Email & Phone Number

Remote

-Directed service delivery team to align with strategies, enhancing client satisfaction.-Implemented strategies that improved service delivery performance and client outcomes.-Led client review meetings and optimized resource allocation for efficient IT project delivery.-Developed real-time KPI dashboards to monitor service performance and drive improvements.-Mentored team members to promote excellence and client-focused service delivery.

Remote

- Led high-performing service delivery team, achieving notable efficiency gains and customer satisfaction- Streamlined processes and collaborated across departments to resolve complex issues promptly.- Implemented Salesforce to enhance IT service management and reporting capabilities.- Generated reports to evaluate and optimize service efficiency in IT outsourcing engagements.- Managed client escalations effectively, ensuring SLA compliance and strong client relationships.

- Optimized IT dispatch operations, reducing response times and improving service delivery for outsourcing projects.- Managed resource allocation to meet project deadlines and exceed client expectations.- Coordinated with technicians and teams for task prioritization.- Maintained high client satisfaction through proactive communication and issue resolution.- Facilitated training and onboarding of new team members, ensuring seamless integration into IT outsourcing projects.

Islamabad

- Managed team operations, ensuring efficient and client-focused service in outsourcing contracts.- Collaborated with cross-functional teams to meet IT service delivery targets and exceed client expectations.- Oversaw scheduling and task prioritization to ensure timely and high-quality service delivery.- Monitored service request progress, maintaining high standards of service excellence.- Facilitated recruitment and onboarding of IT talent, contributing to team growth and… Show more - Managed team operations, ensuring efficient and client-focused service in outsourcing contracts.- Collaborated with cross-functional teams to meet IT service delivery targets and exceed client expectations.- Oversaw scheduling and task prioritization to ensure timely and high-quality service delivery.- Monitored service request progress, maintaining high standards of service excellence.- Facilitated recruitment and onboarding of IT talent, contributing to team growth and success in IT outsourcing services. Show less

Pakistan

- Efficiently managed service requests and scheduling, optimizing resource allocation and client satisfaction.- Coordinated service team activities, ensuring prompt resolution of client inquiries and issues.- Maintained meticulous records and utilized CRM tools to enhance service coordination- Prioritized service requests based on urgency and client needs, ensuring seamless service delivery.

Islamabad

My core duties involved writing and editing keyword based content for Vagus cosmetics regarding the demands of SEO and SMO.press release contentnewsletter contentGuest post content On and off page content Wordpress blogs and hub pages contentVagus cosmetic official website contentDr Rana Irfan official blog cont

Master'S Degree, Mass Communication/Media Studies, 3.42

Activities and Societies: Creative writing Reading Doing tough tasks I have done BS in Mass Communication; Advertising was my major. I am.

Bachelor'S Of Mass Communication, Arts, 3.43 G.P