Shadae J. Email & Phone Number

Clarksdale, MS, US

• Answering an average of 25+ calls per day, providing prompt and professional service
• Serving as the central contact point for patients, families, and healthcare teams
• Addressing customer inquiries, resolving complaints, and providing detailed information on services
• Accurately updating customer records in CRM system, ensuring data integrity and streamlining follow-up processes

• · Monitored real-time attendance and adherence utilizing Aspect (Alvaria)
• Collaborated with cross-functional teams to deliver productivity improvements, managed reporting strategies, and optimized care team performance
• Supervised daily operations and performance metrics using tools like Metabase and Aspect, ensuring compliance and improving response times.· Optimized scheduling for enhanced productivity and service delivery

• During my internship as a Business Process Management Intern, I had the opportunity to work closely with the business process manager to support process improvement initiatives across the organization. My role involved.
• Assisted in the development and implementation of workflows with a focus on improving efficiency, reducing bottlenecks, and ensuring compliance with healthcare regulations· Conducted data collection and analysis to.
• Collaborated with cross-functional teams to identify performance trends, troubleshoot issues, and suggest data-driven solutions to enhance team productivity and service quality· Supported project management tasks.

Remote

• Developed long term strategic vision of company via workforce management
• Monitored individual and team performance and ensure KPIs are met to achieve customer satisfaction, operational efficiency, and teamwork
• Implemented standard operating procedures (SOPs) to streamline workflows and ensure compliance with business objectives, improving care support processes
• Collaborated with cross-functional teams to identify performance trends, troubleshoot issues, and suggest data-driven solutions to enhance team productivity and service quality
• Managed daily care team operations, focusing on SLA adherence and improving service levels for patient interactions

Remote

• Provided complete patient assessments and communicated with patients to understand medical histories
• Contacted 20 to 30 patients a day to assist in scheduling appointments with physicians and remote patient monitoring
• Worked with over 10 healthcare professionals to create and implement individualized care plans forover 400 patients with various chronic conditions
• Played a key role in improving business acceptance testing of system releases for high end quality results
• Proven record of learning new systems, processes, and procedures quicklyHighlighted in All Teams meeting 9/2022 for providing exceptional patient care during a care call with adisabled patient.

• Observed patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action
• Conducted lab testing and intravenous therapy
• Prepared and maintained supplies and equipment for treatment.
• Ensured accurate completion of patient charts in a timely manner and forwarding charts as appropriate daily

• Planned and managed patient care according to each patient’s needs
• Interviewed patients and recorded their medical history
• Conducted vaccine coordination and managed the storage and handling of state-issued vaccination supplied by VFC.
• Lead team meetings that included problem-solving in the event of acute patient care.

• Conducted telephone medication refills from customers.
• Ensured proper processing of telephone patient orders by the pharmacist.
• Contacted customers to confirm prescriptions were ready for pickup.
• Documented inventory in the event of restocking and reordering products for the pharmacy sales floor

• Guided customers throughout the buying process
• Drove sales through the engagement of customers
• Operated cash registers, money orders, check/card machines, and handled lottery machines and lottery ticket count.
• Maintained constant presence on the sales floor to address customer’s needs

Bachelor Of Business Administration - Bba, Health/Health Care Administration/Management

Activities and Societies: Technology Chair in the Mu Gamma Chapter of Alpha Kappa Alpha Sorority, Inc Future Business Leaders of America.

Bachelor Of Business Administration - Bba, Computer And Information Systems Security/Information Assurance

Activities and Societies: Technology Chair in the Mu Gamma Chapter of Alpha Kappa Alpha Sorority, Inc Future Business Leaders of America.

Pre-Nursing Studies

Practical Nursing, Practical Nursing, Vocational Nursing And Nursing Assistants

Activities and Societies: Class Vice President