Shadai Prack Email & Phone Number

Denver, CO, US

Denver, Colorado, United States

• Process learner requests for eligibility, completeness, and accuracy using Looker and Salesforce
• Respond to and follow through with employer partner escalations
• SME for multiple employer partners in conjunction with managing SOP documentation
• Engaged in bi-annual processing audit

Denver, Colorado, United States

Greater Denver Area

• Interview potential students for Occupational Therapy Assistant program
• Determine student eligibility by reviewing academic transcripts
• Create academic plan for newly admissible students
• Lead webinars to assist with student class registration

Greater Denver Area

Responsible for the recruitment and retention of students for the MBA@Syracuse team as well as managing a direct pool of applicants. Assist with the training of new hires and in the daily functions of the team. Work to implement new strategies for student recruitment and retention.

Baltimore, Maryland Area

• Respond to large volumes of customer calls and emails daily
• Manage customer accounts: questions, cancellations and orders
• Assist with new hire training and provide ongoing assistance with day to day duties
• Led a small dedicated team that focused on supplements and daily health publications

Baltimore, Maryland Area

• Weekly audits including credit and cash sales as well as refunds
• Monitor employee performance for opportunity for improvement
• Assisted with prospect employee screenings and interviews

Towson, Maryland

• Trained new customer service representatives on hire
• Responsible for opening and closing procedures
• Generated district reports containing weekly and monthly sales performance
• Presented sales reports during corporate conference calls

York, Pennsylvania Area

• Supervised associates on duty providing customer service coaching when needed
• Responsible for opening and closing procedures
• Generated daily financial sales reports

• Data entry including Salesforce, Razoo, Excel sheets and Google docs
• Collected Baltimore Running Festival entries and maintained communication with runners
• Reached out to local organizations and businesses to gather donations

Consistently singled out by Christmas Tree Hill customers for providing enthusiastic assistance, and managers leaned heavily on my knowledge, experience, and eagerness to assist with critical tasks. Helped with yearly events by setting up and keeping organization through out the entire event.