• Leading a team of 20-60 employees, fostering collaboration and providing clear direction to drive success in 4 departments• Leading technology integration projects and Product Management (D365) that improved client service delivery and streamlined operations, enhancing overall client satisfaction• Collaborated with clients to provide tailored solutions, leading to a significant improvement in client satisfaction and repeat business• Managed client accounts, focusing on order fulfillment and ensuring all client needs were met promptly and efficiently

.Recruiting, training and supervising .Conducting performance reviews and appraisals.Managing stock levels and make key decisions about stock control.The first point of contact for D365 related queries and ensuring that training, testing, monitoring of usage and appropriate controls are in place

.Processing, progressing and managing orders and providing supervision for the Customer Ordering team.Completing shop floor observations and providing feedback to the team in line with management support.Working collaboratively with other functional & technical project team members for continual enhancements of Dynamics D365.Training and coaching end-users on the system

• Created an art business specialising in bespoke greeting cards, wedding stationery, and commissioned artwork• Developed and implemented marketing strategies that increased client acquisition and retention, resulting in consistent YoY sales growth • Provided personalised client services, ensuring that all custom requests were met with high satisfaction, leading to a 5-star seller rating on Etsy and 78% repeated business

I am Harrods store approved by passing the recruitment process and undertaking Harrods full training.

During the busiest time of the year, I was responsible for acting as the first point of contact for customer enquiries within the Hampers Department. This role was both customer service and administration based as computers were used to process the orders via Microsoft Dynamics 365.-Organising timely delivery of goods both within the UK and overseas -Liaise with the warehouse and packing departments

Cornhill Consultancy is London's top Legal/Banking/FinTech Search 2 Search/Rec 2 Rec firm.

Top students' summer Work and Travel opportunity.