Shad Bolling Email & Phone Number

Remote

Fully Remote

Community/software user advocate and a wiki evangelist — writing documentation, consulting on content strategy, UX writing, and improving the user experience.Assisting with proposal writing, blog editing, and email copy.Highlights:• Confluence wiki/collaboration software (15+ years)• JIRA issue tracking software (15+ years)• Familiarity with content formats (HTML, XML)

Eugene, Oregon, United States

• Created focused, detailed outlines for freelance writers for blog content campaigns• Copyedited blog articles for SEO and included context-appropriate links to products and other company blog articles• Used SEO tools (Moz.com, etc.) to research keyword ranking

Eugene, Oregon, United States

• Ensured a unified voice for customer messaging (email, web pages, push notifications, etc.) • Maintained, edited, and wrote articles for the CBT Nuggets Help Center• Managed content in a variety of formats, including HTML and XML

Eugene, Oregon Area

• Authored enterprise and customer Help documentation and FAQs• Created flowcharts and diagrams using Lucidchart• Wrote documentation and quiz questions for AWS (among other technologies) to be embedded in instructor-created training videos• Managed Confluence, Google Workspace, and other internal documentation services• Created close working relationships with teams (engineering, IT, HR, Marketing, Sales, Customer Support, Legal) to understand their documentation and communication needs• Worked extensively with Human Resources to determine Applicant Tracking Software (ATS) needs• Monitored communication services such as email and Slack to determine documentation opportunities• Created templates and maintained READMEs in GitHub

Eugene, Oregon Area

• Provided documentation and technical support for Badgr.io, an achievement-recognition and tracking system that uses Open Badges for competency recognition, professional development, and connected learning• Created, edited, and maintained the Badgr.io Knowledge Base

Eugene, Oregon Area

• Performed systems analysis for Cengage Group, an American educational content, technology, and services company for the higher education, K-12, professional, and library market• Developed requirements and user stories so that product owners and development teams could produce the best software products possible• Worked closely with Subject Matter Experts (SMEs) in a variety of fields to create concise, clear requirements and information• Managed the question/problem-type content and worked with product teams in America and development teams in America and Russia to create new ways for students to interact with test and exam material

Fully Remote

• Created user and training documentation for EQuIS, an advanced environmental data management and decision support system• Created marketing and proposal documentation• Managed the company's (Confluence) wiki, webpage, forums, and webinars• Managed an Entity Relationship Diagram in Visio• Successfully transitioned a 5-lb paper binder of training material previously only available to clients who attended workshops to an easily-accessible, continuously updated, online wiki

Eugene, Oregon, United States

• Composed, copyedited, and published proposals responding to government and private Requests for Proposals (RFPs)• Performed marketing research and analysis, and assisted with website copyediting and composition

Eugene, Oregon, United States

• Evaluated and assigned projects to the Auxiliary Special Projects QA team• Served as a liaison between the team and other employees, including developers, product owners, project managers, and other departments

Eugene, Oregon, United States

• Performed quality assurance testing on educational software for Cengage Group• Ensured functionality of online and CD textbook assignments, quizzes, and instructional apps• Confirmed accuracy of grading, proofreading for typos, and accuracy of answers• Provided attention to detail, thorough evaluation, and examination of instruction from a user experience perspective

Bachelor’S Degree, English

Activities and Societies: Focused on Creative Writing and Appalachian LiteratureWas published multiple times in Silhouette, VA Tech's.

Bachelor’S Degree, Geophysics

Activities and Societies: Focused on Engineering, Math, and Groundwater Hydrology

Pre-Engineering

Activities and Societies: Phi Beta KappaAttended a pre-engineering partner program sponsored by Virginia Tech