Shadeene H. Email & Phone Number

Hamilton, On, Ca

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• On-boarding and training new hires for success by adjusting my training methods to the learning style of the trainee and leading by example.• Providing superior customer service by paying close attention to reservation details and; being knowledgeable about spa and hotel offerings.• Leading daily operations of the spa by completing opening/closing procedures, resolving or escalating guest grievances when needed and, collaborating with other departments.

Toronto, Ontario, Canada

• Provided high-quality customer service by making detailed spa reservations and; familiarizing customers with spa offerings and facilities.• Ensured facilities were operating at specified standards by conducting facility tests, and made adjustments when required and escalated important issues to management.• Optimized schedules of service providers and guest flow in order to maximize revenue and ensure facilities did not exceed capacity limits• Increased revenue and client base by… Show more • Provided high-quality customer service by making detailed spa reservations and; familiarizing customers with spa offerings and facilities.• Ensured facilities were operating at specified standards by conducting facility tests, and made adjustments when required and escalated important issues to management.• Optimized schedules of service providers and guest flow in order to maximize revenue and ensure facilities did not exceed capacity limits• Increased revenue and client base by managing group bookings with high attention to detail Show less

Toronto

Toronto, On

• Worked closely with the department manager to reach shrinkage targets by keeping sales floor organized and ensuring accurate inventory management• Increased sales and customer retention by building positiverelationships, reaching out to them to follow up on purchases andinforming them of in-store events.

Ottawa, On

- Check ID to make sure is valid and authentic- Organize returned bottles for shipment- Ensure supply of cold beer by maintaining a stocked can fridge/rollers - Manage cash, debit and credit card transactions- Maintain a clean and safe work environment- Provide supplemental informal training for new hires

Bachelor Of Arts (B.A.), Communication And Media Studies

Double Minor in History and Film

Human Resources Management Graduate Certificate, Human Resources

In this program I explored psychology of the workplace, the legal environment, accounting, and economics. All coursework used my previous.