Key Deliverables:Overseeing the commercial and operational activities of the companyDeveloping and applying world class services that guarantee maximum improved resultsSuccessfully achieved large sales volume and consistent shipment deals, resulting in substantial profit margins Supervising a team of employees; ensuring smooth operations of all functions; focusing on details and ensuring strict compliance to all work schedules Responsible for developing and conducting comprehensive training sessions; motivating employees to excel in performances and strategically meet organizational goals and targets Monitoring international trends and market demands Mediating between the company and international agents to strengthen existing cordial relationships Liaising with international agents to negotiate rates and quality of services providedCoordinating with the Sales & Accounts departments to inform them on the outcome of agent meetingsDirectly interacting with customers to ensure absolute customer satisfaction at all times Independently managing and controlling the account receivables of clients and annual budget planningSetting targets; mentoring & motivating employees to successfully achieve all set targetsDetermining the strength and weaknesses of the company; strategizing methods to mitigate deficiencies in work flowMonitoring statements of accounts; ensuring timely recovery of all customer duesSupervising all PR activities; responsible for reporting, calculating, pricing and producing final profit analysis Negotiating competitive air, sea & land freight and express courier rates

Key Deliverables:Managed and supervised operations of the Air, Land & Sea freight, express courier services and customs clearance for all shipments Developed a team of dedicated employees, inculcated a team spirit among members and chaired focus groupsIdentified Training & Development needs through job analysis Conducted Training and Development programs for employees on ethics of customer service & courier service; mentored employees on the rules & regulations of customs clearanceEvaluated teams performance in achieving sales targets and assisted team members in effective strategy planning methodsResponsible for improving the productivity of the team through processes developmentSuccessfully created a healthy working environment which resulted in team members delivering outstanding performanceDirectly interacted with customers to ensure absolute customer satisfactionLiaised with the accounting department on receivables and ensured timely collection of all payments Assessed problems and deficiencies arising during shipment processes and swiftly resolved obstacles and hurdles Prepared and submitted a monthly sales production report for the Air & Sea & Land freights and courier & customs clearancesPrepared and submitted yearly revenue reports for the Air & Sea & Land freights and courier & customs clearancesResponsible for extensive networking to source new clients and expand the current client database