Shadi Deeb Email & Phone Number

Lebanon

Aley District, Lebanon

Kuwait - Alrai

Key Responsibilities: Directed day to day operations and company products/ services to manage the operations department effectively and profitably. • Ensured smooth work flow within all the departments of the company to attain the goals and objectives. •Complete stores operational requirements by scheduling and assigning employees; following up on work results.•Maintains store staff/manager job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.• Ascertained all service clauses are duly adhered to and all complaints are addressed within a reasonable time frame. • Established overall directions, process flow and standards in the company to deliver targeted results.• P&L monthly discussions and action plans to develop more formulas which lead to cost cutting and more operational visibility.• Development plan for merchandising core products additional to new arrivals shipments which was followed through planogram in the stores and in collaboration with the logistic team.• Formulated strategic plans geared towards the expansion and operational productivity, oversaw staff performance and ensured company standards are achieved.• Mudo concept (Turkey) was the target to be a partner in Kuwait where we invested all the resource plans to be adopted in this project. I was involved in the new business operations structuring, budgeting and retail operations standards/policies and procedures.• Guaranteed clear communication channels pertaining to service terms and conditions, assured confidentiality and followed up on complaints to prevent escalations and legal implications. • Development plans for the logistic department and distribution in the company.• Create a business flow chart for the logistics department. (Recieving goods, Opoerations modules dispatching....etc)

Safat Home - Alrai

Highlights: • Played a key role in maintaining team spirit in the store due to the harmonious level achieved within the management team • Efficiently upgraded staff performance resulting out of rigorous training sessions and coaching along with clear vision rendering the chance to explain to juniors and seniors the path to achieve goals, thereby attained outstanding growth percentage in the store against specified budget. • Bequeathed with the benefit being a part of the grand opening of SAFAT HOME store in preparation and representing the new store in the press conference. Key Responsibilities: • Established and communicated store goals/ results to employees, staffing the store, delegating workload, actively supported employee growth, upholding cooperative policies to motivate employees thereby increased efficiency • Supervised daily operations of 3 major areas namely; sales, customer service and admin along with staging area and back store operations. • Scrutinized the working of the warehouse delivery, facility and communication in conjunction with the head office operations for new updates in the industry. • Developed policies and procedures, thus followed up and implemented new delivery systems and returned policy updates, thereby to meet customer satisfaction and business growth. • Conducted team briefing, coached sessions and trained sessions, executed campaign implementations and followed up with pricing, product ordering and replenishment to maintain levels of inventory. • Monitored store facilities and equipment, developed regular maintenance schedules for all store facilities. • Developed and implemented annual marketing plans, advertised expense budgets for achievement of industry objectives. • P&L discussions and development plans implementations for better cost cutting and upgraded business performance.• Extended training to store management and staff in different areas for smooth functioning of the store.

Al Jahra

Highlights: • Played an essential role in maintaining an inbound and out bound record of the products to attain the desired level of space to store the products based on density occupation. • Steered a team of 350 people (warehouse and distribution team) with various nationality types. • Attained the advantage to deal with nationality types to manage and use the ability of the team in distributing deliveries on the basis of zones where the whole country is graphed in 7 zones for the 1st time in the business. • Successfully utilized the capacity of the fleet along with managing the number of deliveries increased significantly, thus reduced business cost. • Adroitly utilized the product space and fleet scientifically which proved to be a major success by reducing the lead delivery timing. Key Responsibilities: • Directed overall activities of the establishment of purchases encompassing planning, volume allocation among suppliers, negotiation, contracting and delivery. • Efficiently managed warehouse staff in a highly skilled manner and monitored stock usage to meet the industry’s mission and vision. • Handled equipment control along with managing 13000 square meter warehouse of furniture/soft home furnishing and decorative accessories, thus supervised a crew of 150 members by employing right people in the right place. • Maintained inbound and outbound products in accordance with replenishment and delivery preparation for the stores, hence communicated with the merchandising team to carry out efficient replenishment operations throughout the stores. • Foresaw delivery handling including customer delivery and stores replenishment used as a tool to improve customer experience from both sides in store and after delivery. • Established stable/ reliable business connections with vendors/ consultants, to determine progress of procurement activities and developed future procurement plans for the company.

Safat Home - Alrai

Highlights: • Played a pivotal role in improving the performance of the floor team by improving - Standards and Procedures - Sales Technique Follow Up - Implementing Excellent Customer Service - Attained Great Sales Growth which was more than 25% within 3+ Years. Key Responsibilities: • Performed periodic performance reviews, to compare targets achieved against established goals and provided feedback to management. • Instrumental in the implementation of client relationship management, thus maintained compliance with industry policies/procedures. • Delivered exceptional client service and proactively developed client relations and solicited feedback by addressing/ resolving customer complaints. • Analyzed present/ future market trends with the objective of recommending to senior management suitable strategies and tactics to exploit these opportunities for sound and profitable growth. • Projected sales targets, prepared action plans/ schedules and formulated initiatives for achieving the targets while keeping the upper management abreast of all sales initiatives. Previous Professional Experience: • May 1998 - May 2002: Sales/Area Manager with MEA - Kitchen Tools, Lebanon • June 1995 - April 1998: Sales manager with Pane De Rosa, Beirut, Lebanon, Lebanon

Beirut

Master Of Business Administration (Mba), Leadership And Sustainability

MBALS - Masters of Business administration - Leadership and Sustainability

Business Administration (Ts), Business Computer, Good

Business and Computer programing

High School, Phylosophy, 5

Activities and Societies: Scouts leadership camping. High School