• Respond to telephone inquiries, providing quality service to customers and associates• inquiring about the availability of Transportation • Listen attentively to caller needs to ensure a positive customer experience.• resolve problems on the first call and avoid escalation of issues.• Excel within a service-oriented company, demonstrating a talent for communicatingeffectively with customers from diverse backgrounds.

• Earned management trust by serving as key holder, responsibly opening and closing store.• Greeted customers entering the store to ascertain what each customer wanted or needed.• Answered product questions with up-to-date knowledge of sales and store promotions.• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.• Recipient of multiple positive reviews acknowledging dedication to excellent customer service