Shadi Khalil Email and Phone Number

• Provide Tier 2 IT support to Kyndryl's client Children's National Hospital, at 4 clinics located throughout Montgomery County• Respond to tickets with ServiceNow, perform routine rounds, and provide remote support. • Deploy technical services and handle incidents by using the Microsoft Azure platform to enhance customer experiences

• Managed a system of about 3000+ devices at Paint Branch High School including workstations, networks, servers, and printers. • Responsible for installing, testing, evaluating, modifying, and maintaining management systems, application packages, and related systems software to support MCPS customer service management and IT service management. • Provided account management and access, direct end-user support, and training which supported both help desk and TSS teams with day-to-day duties.

• Tier 1 support including assisting users with basic computer and cell phone issues – network connectivity, email access, troubleshooting errors, etc. • Imaged and deployed Windows desktops, installed and configured enterprise software applications• Deployed and maintained asset inventory of computer hardware including desktops, laptops, and peripherals

Non-profit outdoor activity camp which aims to teach children leadership and interpersonal skills while exploring the scenic parks along the Potomac River. • Designed, supervised, and facilitated themed outdoor activity programs and team-building exercises for campers (ages six to thirteen) and staff including arts and crafts, hiking, white water sports, rock climbing, horseback riding, and field games. • Led rotating teams of three to five staff. Collaborated with other instructors and leadership staff to maintain operations, staff morale, and safety.• Responsible for transporting campers and equipment around the DC area in buses, vans, and a war canoe. • Worked one-on-one with children with special needs.