• Supervising the daily operations of the customer service department• Creating and implementing an effective customer loyalty program.• Developing customer satisfaction goals and coordinating the team to meet them.• Take ownership of customers issues and ensuring resolution.• Keep ahead of industry’s developments and apply best practices to areas of improvement.• Providing a productive work environment and addressing issues or disputes that arise.• Delivering a comprehensive service to inquiring customers.• Controlling resources and utilizing assets to achieve qualitative and quantitative targets.• Developing and implementing a continuous improvement strategy regarding customerinteraction and service.

• Maintaining relationships with profitable customers.• Analyze statistics and generating reports.• Coordinating with internal teams on sales targets.• Delegating customer inquiries as needed.• Keeping records of customer interactions.• Generating sales leads and building relationships

• Develop trust relationships with key accounts.• Identifying new business opportunities within and strategizing to expand the company'sfootprint in the market.• Achieving sales targets and focusing on growth.• Acting as a key interface between customers and divisions.• Negotiating contract renewals, pricing and promotions, ensuring mutually beneficial terms forboth.

• Responsible for general warehouse duties including count cycle and audits.• Lead, guide, and train staff after setting operational standards.• Identify and inventory issues occur in terms of the reasons Items stacked or lost or damaged.• Utilizing electronic inventory tracking and data analysis.• Maintaining effective business relationships with customers.

• Building and managing relationships with vendors.• Ensuring vendor compliance with contracts.• Negotiating and collaborating with vendors.• Monitoring and reviewing vendor performance.• Coordinating with colleagues in various departments.