Shadi Odeh Email & Phone Number

Toronto, Ontario, Canada

Monthly rent collection and collection of arrears in YardiPrepare monthly rent roll reconciliationUpdate AR comments and ensure that all AR information is entered promptly and in accordance with established procedures.Review AR comments in advance of meetings to verify accuracy and completeness.Collaborate with team members to address any discrepancies or issues in AR comments and escalate accordingly.Prepare and distribute year-end reconciliation statements to all tenantsImplement follow-up procedures to ensure timely collection of outstanding balancesDistribute RAN's to all tenantsPrepare statements of account and correspondences to send to tenantsPrepare default and demand notices to tenants for non-payment of rentEnsure tenant billings and year-end adjustments are correct and as per lease agreementCreate and maintain tracking reportsGeneral office functions, including spreadsheet creation, document copying, telephone calls, create/maintain form letters and mail merge recordsRespond promptly to tenant concerns and requestsDistribution of documents via Adobe Sign

Toronto, Ontario, Canada

• Collect monthly sales and enter them in JD Edwards.• Prepare tenant chargeback invoices as required.• Prepare tenant chargeback forms and obtain quotes from contractors/vendors.• Maintain and update tenant chargeback tracker, tenant contact lists, tenant interaction tracker, on-boarding checklists, and mailbox/key tracker.• Oversee the tenant portal, submit work orders, and make sure that tickets are attended to in a timely manner.• Prepare and distribute tenant memos.• Record meeting minutes.• Create and distribute tenant surveys.• Assist the Tenant Relations Manager with tenant engagement activities and events while maintaining high standards of service excellence.• Use FIGMA to design and collaborate with the team on YEC quarterly newsletter.• Provide day-to-day assistance to the property management team.• Provide the management with daily and weekly summary reports from the tenant portal for tracking purposes for continuous improvement.• Maintain and follow up on tenant COI’s and make sure they are compliant with standards.• Work proactively to build credible relationships with tenants to deliver corporate requirements and meet customer service expectations.Key achievements: maintained 99% work completion rate on the tenant portal

Toronto, Ontario, Canada

• Assist the team with day-to-day tasks.• Provide reception and front-line tenant and customer enquiry services.• Maintain and update tenant contact details and distribution lists.• Send and receive internal memos, check and distribute mail on a daily basis.• Answer phone calls, arrange for courier.• Issue, update, and cancel access cards.• Coordinate tenant move-ins and outs, making sure insurance & WSIB requirements are met prior elevator bookings.• Maintain filing systems and records.• Assist with various tenant and company events.• Assist with on boarding new tenants.• Enter tenant monthly sales reports, update certificates of insurance, and generate RAN reports on JDE.• Monitor work orders on RioCan Connect Tenant Portal (PRISM), add new companies and users, create, re-assign, and follow up with work orders.• Make sure that service requests are attended to in a timely manner, and send daily statistics to management.

Doha, Qatar

• Point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands.• Organized and scheduled meetings and appointments.• Partnered with Group HR to maintain office policies as necessary• Coordinated with IT department on all office equipment proper functioning and use.• Managed relationships with tenants, suppliers/vendors, service providers and landlords, ensuringthat all services/items are invoiced and paid on time.• Prepared tenancy agreements and translated contracts from Arabic to English.• Managed office services by ensuring office operations and procedures areorganized, correspondences are controlled, filing systems are designed and maintained as per policy and legal requirements, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored.• Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office.and keep the management properly informed• Full cycle recruitment• Ensured top performance of office staff by providing them with adequate coaching and guidance.• Evaluated and managed staff performance.• Designed, implemented and managed office policies and procedures.• Monitored and maintained office supplies inventory• Reviewed and approve office supply acquisitions• Handled employee, customer inquiries complaints, grievances, and disputes. Managed internal staffrelations.• Wrote and prepared the Company’s Code of Conduct, SOP (Standard Operating Procedures), competence evaluation and performance management system, job descriptions, and established policies to ensure maximum operational efficiency.• Used Real Estate Management Software to digitize all information and tenancy contracts.• Tenant relationship management – responded to inquiries and resolved tenant issues for residential and commercial properties.

Qatar

Company Activities: Trucking (Logistics) & Real Estate• Managed administrative office records, company licenses, payroll activities, and shipping procedures for company vehicles• Created quarterly recruiting campaigns and administered employee orientations• Prepared annual financial reports for HR budget in communication with audit teams to ensure financial transparency• Diversified administration's revenue stream for the new corporate year to improve all client service levels• Analyzed performance management and maintained a live-record of all permits, licenses and PPE for the company work-force• Performed fleet registration reviews and implemented maintenance support as needed• Maintained company warehouse and labour accommodation needs in collaboration with marketing, site, and maintenance teams• Supervised fleets’ daily/weekly routes and ensured schedules are organized and met• Oversaw the shipping and delivery of materials and warehouse personnel.

Qatar

Obtained access to project premises and navigated permit restrictions for key stakeholders on siteManaged the safety and transportation of personnel, equipment and site visitorsReported administration projects and personnel requirements to project management team for team maintenanceLead permit maintenance and access responsibilities to site Ensured team requirements and staff needs were met upon arrivalDocument control/managementSupported mobilization and alteration of "New Desalination Plant and Potable Water Storage Tank" on Halul Island

Doha, Qatar

Implemented project management for all company related travel appointments and needs to ensure business continuityPrepared comparative analytics for all financial statements and quarterly reports for the review of Administration ManagementMaintained site access, passes for Mesaieed Industrial City (MIC), and logged all employee passes to ensure confidentiality and accurate maintenanceManaged company wide vehicles and fleet lines business needs for registration, technical and operational complaints and dutiesMediated all HR claims and medical expenses for all site offices Communicated high-level HR information between Governmental Agencies, Embassies and Offices for renewal and maintenance of employee records, vehicles and official documents for key stakeholders

Doha, Qatar

Managed use of Oracle Database SQL Platform for ASP.NET and VB.NET system development for Asian Games Organizing Committee user tests Gathered focus group software requirements and tested software for user experience gapsMet with end-user to ensure quality applications and review working functionalities to ensure positive user experienceSupported IT in application orientation and managed IT's public relations for user experience while acting as applications programmerResolved disputes between Gamers, IT Supervisors and Managers to ensure business continuity and positive end-user experienceCoordinated hardware and software solutions for gaming experience errors Managed communication of issues and gaming errors to IT Department to ensure all errors were resolved in a time conscious manner

Qatar

• Translated and delivered adequate lingual standards of various media (audio, video and documents) from Arabic to English through working at Combined Media Processing Center-CAMP AS SAYLIYAH, Department of Defense.

Mba, Business Administration, 3.55

Bachelor'S Degree, Computer Science, Minor Concentration: Marketing, 3.17

High School, Advanced Business Gnvq

Education record

Education record