Shadma Sultan

Shadma Sultan Email and Phone Number

Senior Operations Manager @ Guardian World Health LLP
Delhi, DL, IN
Shadma Sultan's Location
Gurgaon, Haryana, India, India
About Shadma Sultan

As a seasoned Senior Operations Manager with over a decade of experience, I specialize in leading high-performing teams, optimizing processes, and driving sustainable growth within complex operational environments. My career has been dedicated to enhancing efficiency, developing talent, and implementing innovative solutions that yield measurable results.Throughout my career, I've managed substantial portfolios, led the development of strategic collection processes, and coached hundreds of Account Managers to maximize performance and compliance. My approach is rooted in creating clear, data-driven strategies, ensuring adherence to regulations, and fostering a culture of continuous improvement. I believe in the power of collaborative leadership and am passionate about building teams that are not only highly skilled but also motivated to reach their full potential. I am continually inspired by opportunities to lead transformative projects that create real, lasting value. I am a life long learner, every Individual and every day makes me learn to grow as a better individual.

Shadma Sultan's Current Company Details
Guardian World Health LLP

Guardian World Health Llp

View
Senior Operations Manager
Delhi, DL, IN
Website:
itsguardian.com
Employees:
7
Shadma Sultan Work Experience Details
  • Guardian World Health Llp
    Senior Operations Manager
    Guardian World Health Llp
    Delhi, Dl, In
  • Guardian World Health Llp
    Senior Operations Manager
    Guardian World Health Llp Nov 2023 - Present
    India
  • Guardian World Health Llp
    Operations Manager
    Guardian World Health Llp May 2022 - Oct 2023
    India
    Ownership on Call Center set up || Client satisfaction ||Optimized Operational Efficiency || Talent hunt, Retention and Development of employees || Enhanced Agent Productivity || High-Performance Culture creation || Patients satisfaction improvement drive ||
  • Credence Global Solutions
    Assistant Operations Manager
    Credence Global Solutions Jan 2021 - Apr 2022
    Pune, Maharashtra, India
    Seasoned Debt Management and Collection professional with over 13 years of experience leading, coaching, and transitioning high-performing Account Managers. Proven expertise in managing high cash average portfolios across early and late-stage collections, optimizing operational effectiveness, and recruiting top talent. Adept at developing and implementing strategic collection plans, ensuring compliance with regulatory and internal standards, and driving performance improvements in collections operations. Known for excellence in risk mitigation, dispute resolution, and maximizing recovery rates through innovative enforcement and dynamic communication strategies.
  • Encore Capital Group
    Senior Group Manager
    Encore Capital Group Aug 2009 - 2020
    Gurgaon, India
  • Genpact
    Collections Representative
    Genpact Jan 2008 - Jul 2009
    Gurugram, Haryana, India

Shadma Sultan Skills

Leadership Team Management Strategy Project Management

Shadma Sultan Education Details

Frequently Asked Questions about Shadma Sultan

What company does Shadma Sultan work for?

Shadma Sultan works for Guardian World Health Llp

What is Shadma Sultan's role at the current company?

Shadma Sultan's current role is Senior Operations Manager.

What schools did Shadma Sultan attend?

Shadma Sultan attended Demonstration School, Extol Institute Of Management.

What skills is Shadma Sultan known for?

Shadma Sultan has skills like Leadership, Team Management, Strategy, Project Management.

Who are Shadma Sultan's colleagues?

Shadma Sultan's colleagues are Dr.shiwani Braskon, Hector Cruz, Sheila Haley.

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