Shadman Isaacs Email & Phone Number

Salt Lake City Metropolitan Area

Greater Salt Lake City Area

Built and established the Member Support department in Lehi for LendingClub. Hired new talent to start the Member Support team, trained new hires to maintain strong focus of meeting and exceeding expectations. Managed inbound calls, emails, chats and social media content from members or potential members of LendingClub. Focused the team to aim of KPIs such as overall satisfaction scores, issuance, quality assurance, average handle time and rate per hour. Collaborated with cross functional teams to maintain standards of compliance and created awareness of changes in our rapid industry. Developed relations with content and the legal division of the company to update, revise and delegate changes to macros that were effective to communicate with members. Committed to engagement and development of team members.

Greater Salt Lake City Area

Managed and Operated the reservations teams of the luxury brands of Kimpton and InterContinental hotels group. Maintained a strong focus on engagement, driving results and developing new leaders within the team. Grew customer loyalty, developed strategic plans and collaborated with cross functional teams to maximize on opportunities to deliver on key performance objectives.

Leveraged sales experience to motivate direct reports to deliver on performance targets. Assessing performance by taking a genuine interest in their personal growth. Delegating tasks to give team members a sense of ownership of team and performance.