Shadow Lane Email & Phone Number

Torrance, CA, US

• Identified dozens of technical issues with telecommunication systems, resulting in improved patient contact and modernization
• Updated organization-wide contact information to include telecommunication and computer service tags, greatly improving internal communication and technical support efforts

• Advising, Planning, and Coordinating activity for nonprofit groups focused on racial equity and justice reform
• Providing training in strategic management, conflict resolution, safety & security, event planning, risk analysis, and trauma medicine to nonprofit groups
• Studying Computer Programming in C++, JavaScript, Python, Web Development, and Unity Design

• Lead a team of 3 with direct support from Executive leadership to develop groundbreaking procedures for our restaurant teams' safety during an unprecedented health crisis.
• Research and communicate predictions about COVID-19 to Executive decision-makers, and execute their decisions across 20+ locations.
• Develop company policy on COVID cases in-store and provide first-response support to affected stores by traveling company-wide to maintain relationships with team members, receiving and implementing feedback from our.
• Negotiate agreements with multiple food delivery services to improve team safety, including testing, data collection / analysis, fee negotiations, and training store-level employees on their implementation.
• Support front-line medical workers by coordinating with hospitals and medical centers to donate their favorite 7 Leaves products to keep them energized under duress.

Costa Mesa, California, United States

• Support Executive leaders in developing a Quality Assurance process for a growing Quick Service Restaurant chain to maintain high quality of service, product, and Health Department Compliance in multiple counties.
• Train and supervise other Quality Assurance personnel to perform consistently accurate reports while minimizing subjective bias.
• Develop a "Certification Program" for verifying the training of each store position, including Management, Kitchen Staff, and Cashiers.
• Travel to evaluate 20+ locations across multiple counties with written reports to ensure consistency across locations and rigorously test auditing process.
• Gather data and feedback on quality control issues and make recommendations to Executive-level leadership.
• Provide adjustments to evaluations and store support during the initial growth and impact of COVID-19

• Lead a team of 20+ to excel in all areas of a Quick Service Restaurant by providing personal mentorship, training, and on-shift support. Several of our team became future Store Managers!
• Interviewing, hiring, training, scheduling, and evaluating team members of all store positions, including Assistant Managers, Shift Leads, and Front/Back of House.
• Maintaining inventory by tracking product sales and ordering appropriately while inspecting product and ensuring food safety standards are exceeded.
• Overseeing cash handling operations in the thousands of dollars, including sales tracking, cash counting, and bank deposits.

• Manage the front-of-house team for a new restaurant, including hiring, training, and evaluating leadership and team positions at both the first and second locations simultaneously.
• Travel between locations ensuring quality and health standards, coordinating with local governments for permits, preparing cash for bank deposits, and assisting other management with in-store operations.

Santa Ana, California, United States

• Provide the unemployed and underemployed the skills and resources they need to get and keep a good job.
• Supervisory position for the Donation Center, which intakes and sorts clothing donations for sale to fund programs and to provide business attire for disadvantaged job seekers.
• Provided leadership and training for community and state-mandated volunteers.
• Discern what clothing is high-quality designer fit for sale and what is appropriate business attire.
• Focus on serving women who are domestic abuse survivors, human trafficking victims, formerly incarcerated, foster youth, and housing insecure.

• Delivering answers for Army leadership by developing relationships with people who can access valuable information.
• Emphasis on analysis of the validity of their statements and technical preparation of written reports, with significant focus on information security.
• Includes debriefing of allies, subtle elicitation, and trained persuasion. Other duties include regimented fitness, security / vulnerability assessment, intercultural training, travel, and high emotional stability.

• Developed curriculum and taught approximately 150 Kindergarten - 12th Grade students Science, Technology, Engineering, and Mathematics principles through the design, construction, programming, troubleshooting, and.

Associate Of Science - As, Computer Science

Activities and Societies: Honors Program, Student Veteran, Guardian ScholarsAdditional Classes for Web Development, Computer Architecture.

Certificate Of Specialization, Electromechanical Technology/Electromechanical Engineering Technology

Associate'S Degree, Military Intelligence, Human Intelligence