Shadow Song

Shadow Song Email and Phone Number

天津瑞吉金融街酒店 - Butler Manager @ 天津瑞吉金融街酒店
Shadow Song's Location
Changsha, Hunan, China, China
About Shadow Song

Shadow Song is a 天津瑞吉金融街酒店 - Butler Manager at 天津瑞吉金融街酒店. They possess expertise in opera, hospitality management, hotel management, front office.

Shadow Song's Current Company Details
天津瑞吉金融街酒店

天津瑞吉金融街酒店

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天津瑞吉金融街酒店 - Butler Manager
Shadow Song Work Experience Details
  • 天津瑞吉金融街酒店
    Butler Manager
    天津瑞吉金融街酒店 Jun 2021 - Present
    中国 天津市
  • The St. Regis Changsha
    Butler Service Desk Manager
    The St. Regis Changsha Feb 2019 - Present
    Changsha
  • The St. Regis Changsha
    Butler Service Desk Supervisor
    The St. Regis Changsha May 2018 - Feb 2019
    Changsha
  • The St Regis Changsha
    Butler Service Desk Shift Leader
    The St Regis Changsha Oct 2016 - May 2018
    Changsha
  • The St. Regis Sanya Yalong Bay Resort
    Front Desk Supervisor
    The St. Regis Sanya Yalong Bay Resort Jun 2015 - Jun 2016
    •Greet guests immediately upon arrived; register and assign guests to hotel rooms.•Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.•Make and confirm reservations.•Review current day expected arrivals and check all VIP and special request reservations to ensure that they are preregistered, blocked properly and other departments are notified of room assignment.•Review daily room availability and relay all pertinent… Show more •Greet guests immediately upon arrived; register and assign guests to hotel rooms.•Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.•Make and confirm reservations.•Review current day expected arrivals and check all VIP and special request reservations to ensure that they are preregistered, blocked properly and other departments are notified of room assignment.•Review daily room availability and relay all pertinent information to front desk agents, reservations, telephone operators, department managers and other supervisors.•Complete room’s reports as necessary.•Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.•Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.•Observe and supervise front desk agents and ensure that established procedures are completed in accordance with policy and procedures.•Must have thorough knowledge of Night Audit policies and procedures.•Assist General Manager or Assistant General Manager in interviewing and training. •Compute bills, collect payments, handle cash, and make change for guests.•Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.•Assists others as needed and special projects, as necessary. Show less
  • The St. Regis Sanya Yalong Bay Resort
    Profile Coordinator& Room Controller
    The St. Regis Sanya Yalong Bay Resort Dec 2014 - Jun 2015
    Room Controller is responsible for the smooth and efficient operation of the reception, maintaining 100% accrue of room assignment, fully aware the room availability and make the necessary adjustment. Room Controller is the communications person with other departments and ensure administrative tasks complete, provide additional time to Front Desk Agent for engaging guest and achieve the highest standard of personalized service possible. Also, Room Controller is responsible for… Show more Room Controller is responsible for the smooth and efficient operation of the reception, maintaining 100% accrue of room assignment, fully aware the room availability and make the necessary adjustment. Room Controller is the communications person with other departments and ensure administrative tasks complete, provide additional time to Front Desk Agent for engaging guest and achieve the highest standard of personalized service possible. Also, Room Controller is responsible for providing a welcoming, efficient check-in for each guest (24 hours a day, 7 days a week) maximizing the guest interaction while minimizing time spent ‘away’ from the guest. Create memoriable experience for our guests by attending to their needs and performing our uncompromising service promise, including, but not limited to, cashiering and foreign exchange. Provide a fast/efficient check in/out with an appropriate farewell. Recognize our return, long stay and VIP guests and extend a warm welcome. Enroll our guests’ who are not yet part of Starwood Preferred Guest. Provide support to the Front Desk Agents and provide training when needed. Show less
  • The St. Regis Sanya Yalong Bay Resort
    Butler
    The St. Regis Sanya Yalong Bay Resort May 2014 - Dec 2014
    - Create indelible memories by ensuring our suite guests experience an unfolding series of delightful moments and thoughtful gestures.- Attending to guest profile fulfillment and actively engaged in the on-site guest experience, St. Regis Butlers are in the business of relationship building.- Greet and interface with suite guests upon arrival, provide dedicated, personalized service to all suites and designated guest rooms along with signature premium services.- Signature premium… Show more - Create indelible memories by ensuring our suite guests experience an unfolding series of delightful moments and thoughtful gestures.- Attending to guest profile fulfillment and actively engaged in the on-site guest experience, St. Regis Butlers are in the business of relationship building.- Greet and interface with suite guests upon arrival, provide dedicated, personalized service to all suites and designated guest rooms along with signature premium services.- Signature premium services to be delivered to all suites include: * Coffee or tea upon arrival and with wake-up call * Pressing of garments upon arrival and shoe shine service * Unpacking & Packing of guest luggage * Personalized amenity item on arrival or at turndown Touch each suite daily refreshing water and daily amenity, assist with departure plans on the day prior to departure. Assist guests upon departure. Assist with maintaining and updating current guest history records in Star guest specifically targeting guest preferences, stay patterns, and personal profiles. Show less

Shadow Song Skills

Opera Hospitality Management Hotel Management Front Office

Shadow Song Education Details

  • Hunan International Economic University
    Hunan International Economic University
    Business English

Frequently Asked Questions about Shadow Song

What company does Shadow Song work for?

Shadow Song works for 天津瑞吉金融街酒店

What is Shadow Song's role at the current company?

Shadow Song's current role is 天津瑞吉金融街酒店 - Butler Manager.

What schools did Shadow Song attend?

Shadow Song attended Hunan International Economic University.

What skills is Shadow Song known for?

Shadow Song has skills like Opera, Hospitality Management, Hotel Management, Front Office.

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