•Greet guests immediately upon arrived; register and assign guests to hotel rooms.•Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.•Make and confirm reservations.•Review current day expected arrivals and check all VIP and special request reservations to ensure that they are preregistered, blocked properly and other departments are notified of room assignment.•Review daily room availability and relay all pertinent… Show more •Greet guests immediately upon arrived; register and assign guests to hotel rooms.•Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.•Make and confirm reservations.•Review current day expected arrivals and check all VIP and special request reservations to ensure that they are preregistered, blocked properly and other departments are notified of room assignment.•Review daily room availability and relay all pertinent information to front desk agents, reservations, telephone operators, department managers and other supervisors.•Complete room’s reports as necessary.•Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.•Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.•Observe and supervise front desk agents and ensure that established procedures are completed in accordance with policy and procedures.•Must have thorough knowledge of Night Audit policies and procedures.•Assist General Manager or Assistant General Manager in interviewing and training. •Compute bills, collect payments, handle cash, and make change for guests.•Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.•Assists others as needed and special projects, as necessary. Show less

Room Controller is responsible for the smooth and efficient operation of the reception, maintaining 100% accrue of room assignment, fully aware the room availability and make the necessary adjustment. Room Controller is the communications person with other departments and ensure administrative tasks complete, provide additional time to Front Desk Agent for engaging guest and achieve the highest standard of personalized service possible. Also, Room Controller is responsible for… Show more Room Controller is responsible for the smooth and efficient operation of the reception, maintaining 100% accrue of room assignment, fully aware the room availability and make the necessary adjustment. Room Controller is the communications person with other departments and ensure administrative tasks complete, provide additional time to Front Desk Agent for engaging guest and achieve the highest standard of personalized service possible. Also, Room Controller is responsible for providing a welcoming, efficient check-in for each guest (24 hours a day, 7 days a week) maximizing the guest interaction while minimizing time spent ‘away’ from the guest. Create memoriable experience for our guests by attending to their needs and performing our uncompromising service promise, including, but not limited to, cashiering and foreign exchange. Provide a fast/efficient check in/out with an appropriate farewell. Recognize our return, long stay and VIP guests and extend a warm welcome. Enroll our guests’ who are not yet part of Starwood Preferred Guest. Provide support to the Front Desk Agents and provide training when needed. Show less

- Create indelible memories by ensuring our suite guests experience an unfolding series of delightful moments and thoughtful gestures.- Attending to guest profile fulfillment and actively engaged in the on-site guest experience, St. Regis Butlers are in the business of relationship building.- Greet and interface with suite guests upon arrival, provide dedicated, personalized service to all suites and designated guest rooms along with signature premium services.- Signature premium… Show more - Create indelible memories by ensuring our suite guests experience an unfolding series of delightful moments and thoughtful gestures.- Attending to guest profile fulfillment and actively engaged in the on-site guest experience, St. Regis Butlers are in the business of relationship building.- Greet and interface with suite guests upon arrival, provide dedicated, personalized service to all suites and designated guest rooms along with signature premium services.- Signature premium services to be delivered to all suites include: * Coffee or tea upon arrival and with wake-up call * Pressing of garments upon arrival and shoe shine service * Unpacking & Packing of guest luggage * Personalized amenity item on arrival or at turndown Touch each suite daily refreshing water and daily amenity, assist with departure plans on the day prior to departure. Assist guests upon departure. Assist with maintaining and updating current guest history records in Star guest specifically targeting guest preferences, stay patterns, and personal profiles. Show less