Oversee Company Strategy; Productivity, QA & SLAs; Activity-Based Work Planning; Risk Mitigation; Talent Acquisition and Retention; Financial Controls; Policies and Procedures; IT & Infrastructure; Leadership Development; and Client Relations.

Responsible for managing client relations; teams productivity and SLAs; work planning; risk mitigation; talent acquisition and retention; IT and Infrastructure; development of policies and procedures; leadership development; work planing and budget controls

In the business of constantly developing innovative business ideas implemented as social enterprises, contributing to two broad objectives: 1) To provide affordable, reliable and sustainable solutions to rural communities; and 2) To help CSOs function better. Our job as a unit, is to innovate, implement and sustain. Under this portfolio, I was responsible for:- Establishing and implementing best-fit social enterprises for not-for-profits- Coordinated fee-based trainings for both the corporate and civil society organisations- Conducted trainings in Resource Mobilisation, human rights and gender- Initiated and implemented corporate fundraising ventures- Monitored and evaluated social enterprise and income diversification initiatives- Created new networks to foster synergy in the social enterprise and philanthropic space- Developed bankable proposals to local & foreign donors to support ZGF long term sustainability- Managed the organization's investment portfolio in money markets

The National Legal Aid Clinic for Women is project of the Law Association of Zambia that provides legal representation, legal advice, counselling and legal literacy more than 20,000 women, men, boys and girls annually. As Deputy Director, I am primarily responsible for program design and implementation. Key results areas included the following:- Development of the monitoring and evaluation system to track project impact - Conducted gender and human rights trainings- Preparation of monthly, quarterly and annual narrative and financial reports to the Law Association of Zambia- Monitor usage of grants to ensure adherence to donor conditions - Developed medium – long-term organizational strategic plans- Led resource mobilization and fundraising initiatives to ensure organisational sustainability - Designed research tools & conducted organizational research to determine organizational impact- Developed proposals to both local and external donors to support NLACW programmes- Represented the organization at various forums both in-country and abroad

Zambia has for many years hosted refugees from her neighbors for more than 30 years. Congolese refugees fleeing war, especially from the Eastern parts of Congo in the early 1990s were hosted in Kawambwa (Kala) and Mporokoso (Mwange) Refugee camps. As Repatriation Associate, I was responsible for the overall repatriation of Congolese refugees from both Kala and Mwange in accordance with the letter and spirit of human rights. As a team, we: - Coordinated the reception, registration and assistance to persons of concern to UNHCR.- Monitored and supervised the implementation of UNHCR programmes - Monitored refugee movements related to repatriation and other inter-camps transfers;- Formulated project submissions, including community development and self-reliance activities in collaboration with local authorities and Implementing Partners;- Responsible for implementing the UNHCR M&E system- Planned, organised and conducted the process of organised (and/or ad-hoc) repatriation of refugees who fell under UNHCR operational responsibility.- Coordinated repatriation of 12,000 refugees to the Democratic Republic of Congo- Ensured voluntary repatriation operations adhered to the principles of fundamental international human rights and refugee law - Ensured that all voluntary repatriation operations adhered to the values enshrined in the Charter of the United Nations: respect for fundamental human rights, social justice and human dignity, and respect for the equal rights of women and men, girls and boys- Kept abreast with all policy, program and operational developments in relation to refugee/refugees with special needs (women, children, the elderly, among others) - Management of Rapids and proGres databases

Zambia, like many countries globally is grappling with high prevalence of Sexual and Gender Based Violence (SGBV) cases, with more than 16,000 cases reported annually by the Zambia Police Victim Support Unit (VSU). Care International Zambia, working with the Ministry of Gender, the UN in Zambia and local NGOs, was the first to pilot SGBV One-Stop-Centres. I was privileged to serve as the first monitoring and evaluation coordinator for the project. Key functions included:- Designed and developed SGBV M&E system (still in use by Ministry of Health One Stop Centres)- Monitoring and Evaluation to ensure program efficiency and compliance- Design and maintenance of program database- Conducted SGBV trainings to CARE SGBV partners: Police, YWCA, WLSA- Carry out organizational research and surveys – baselines and client satisfaction surveys