Shad Smith Email & Phone Number

Boulder, Colorado

Key technical leader and client account focal for 20+ accounts. Provided architectural/technical implementation direction on multiple transition and transformation projects. Led global teams in delivering and supporting end-to-end services for all enterprise monitoring and event management aspects. Accountable to ensure overall solution and integration integrity for multiple complex infrastructures.• Collaborated with Architects, Project Managers, and Technical Teams, solutioning and delivering high-available, redundant, security-compliant ITM, TDW, and NetCool monitoring infrastructure to manage 4K+ ITAR complaint images.• Streamlined migration of 6K+ monitors by designing request templates, researching/providing prerequisites for agent installs, and gathering/translating/documenting comprehensive monitoring requirements for UNIX, Linux, Windows, DB2, Oracle, SQL, Sybase, SAP, .Net, IIS, Citrix, WebSphere, Tomcat, J2EE, PeopleSoft, and 35 mission critical applications.• Reduced costs by migrating 15 accounts from legacy ITCAM for Transactions infrastructure to new Application Performance Management (APM) cloud infrastructure. Defined firewall rules / compute resources / storage / ID requirements, installed/configured/tested core APM components, and migrated 120+ ISM / RRT profiles/scripts.• Resolved complex issues/problems by detecting, isolating, and diagnosing root causes for Tivoli OMEGAMON DoS attack, missing ISM/RRT events, broken portal / dashboard views, TEPS LDAP integration, incorrect ticketing assignments, and event floods.• Built strong relationships with Delivery Project Executives, Service Delivery Managers and customers, translating requirements, expectations and constraints into comprehensive technical solution baselines. Managed account Documents of Understandings, outlining scope of services, risks, dependencies, responsibilities, SLOs, and financial details for all monitoring and event management services provided by the organization.

Boulder, Colorado

Technical Team Leader for multiple high-focus accounts. Provided leadership/guidance for multiple global teams on major projects and resolution of complex problems relating to product/service installation, update, configuration, operations, and performance.• Led multiple technical teams in designing, implementing and supporting a high-available monitoring and event management infrastructure in a multi-tiered HUB-Spoke Architecture. Defined build sheets for 26 infrastructure servers. Defined 300+ firewall rules. Installed core components for ITM, ITCAM, NetCool, and TDW. Migrated 2K+ monitors for AIX, Solaris, Linux, Unix Log, Windows, Oracle, DB2, Sybase, MSSQL, WAS, J2EE, Pure Application, and MQ Series.• Developed and implemented solution to migrate 3.5K+ agents from legacy ITM environment to high-available, redundant ITM environment. Developed scripts and documentation to migrate AIX, Solaris, Linux, Windows and Unix Log Agents to new environment.• Reduced costs by consolidating infrastructure servers and integrating mainframe monitoring environment with distributed monitoring environment. Upgraded ITM infrastructure, installed OMEGAMON application support, resolved security certificate issues, configured user access profiles, and migrated/validated OMEGAMON monitoring standards.• Played integral part in defining configuration item (CI) management solution and integrating multiple event sources (ITM, Ping Probe, TSM, TPC, OMEGAMON, Dynatrace, Jboss, SCOM, and SiteScope) into NetCool.• Realized cost saving by developing scripts to streamline agent migrations, build / migrate monitors, validate security compliance, and maintain the health and availability of multiple monitoring and event management environments.