● Managing a team of 20 supervisors● Setting quality schemes to enhance couriers' behaviors and performance.● Enhancements of driver app to ensure smooth usability & full visibility (order history / earnings due amounts /running incentives / breaks )● Holding quarterly / biannually Runners' reward & recognition events● Optimize delivery times & couriers' earnings.● Developing and implementing delivery policies and procedures to ensure that food is delivered efficiently andsafely.● Analyzing delivery data to identify areas for improvement and implementing changes to improve the efficiencyand effectiveness of the delivery service.● Responsible for recruiting, training, and onboarding elmenus couriers to ensure proper supply growth trends.● Ensured that our runners are well educated on our technologies and our customer service experience standards.● Focal point with support & on-boarding & restaurant OPS regarding any restaurant

-Build and maintain strong and long lasting client relationships.-Negotiate contracts and close agreements.-Prepare reports on account status. -Assist with challenging client requests or issue escalations as needed.