Instructional designer and Instructor for Human resources modules delivered at :- The Human Resources Diploma - The Hospital Management Certificate- The advanced people and Organization Diploma On the stand alone programs ,i am a designer and presenter for a various number of advanced soft skills programs offered through the Executive Education Dep at the AUC for a range of private and public sector entities including Ministry of Health, Ministry of Planning ,Ministry of Oil and… Show more Instructional designer and Instructor for Human resources modules delivered at :- The Human Resources Diploma - The Hospital Management Certificate- The advanced people and Organization Diploma On the stand alone programs ,i am a designer and presenter for a various number of advanced soft skills programs offered through the Executive Education Dep at the AUC for a range of private and public sector entities including Ministry of Health, Ministry of Planning ,Ministry of Oil and more .. Show less

Leading the HRBP process across the business unit , linking it strategically to rest of Human capital activities as hiring process ,onboarding exercises ,assessment centres, talent management activities ,aiming to enhance it and create alignment with Caterpillar benchmarks and guidelines .

Current position focuses on applying successful learning and human capital activities with the sales team across the group from a COE (Centre Of Excellence) perspective.• Developing Sales coaching process that’s well documented and monitored across the group and approved by caterpillar • Linking Leaning and development activities to a systematic TNA process, Performance appraisal results and both organizational& individual needs .• Leading Strategic learning process aiming to… Show more Current position focuses on applying successful learning and human capital activities with the sales team across the group from a COE (Centre Of Excellence) perspective.• Developing Sales coaching process that’s well documented and monitored across the group and approved by caterpillar • Linking Leaning and development activities to a systematic TNA process, Performance appraisal results and both organizational& individual needs .• Leading Strategic learning process aiming to certify all salesmen across the group on caterpillar 17 sales competency through a 2 years’ time frame .• Creating Customer experience culture across the group through learning and development activities driven from the COE centre of excellence Show less

Spearhead comprehensive development of talent management in terms of learning and rewarding activities and coordinate new talent acquisition ,performance management activities in efforts in order to ensure elite workforce of professionals that achieve shared objectives. Align performance protocols and establish team training standards. With Mantrac, I align performance protocols and establish team training standards. Provide dynamic consultation regarding all phases of… Show more Spearhead comprehensive development of talent management in terms of learning and rewarding activities and coordinate new talent acquisition ,performance management activities in efforts in order to ensure elite workforce of professionals that achieve shared objectives. Align performance protocols and establish team training standards. With Mantrac, I align performance protocols and establish team training standards. Provide dynamic consultation regarding all phases of management cycle and improve selection process. I also maintain validation tools and build out management frameworks. I successfully executed company-wide strategic talent management efforts with emphasis on process redesign and career development. I conduct quality gap analyses and institute training plans to target business and performance improvement. And I supervise multi-channel talent acquisition across multiple division including marketing, HR, and client support. Show less

creating a wide learning portfolio of customized programs and workshops based on the coaching methodology as a main approach. running the talent acquisition process for different levels to meet our partners /customers recruitment and selection needs Key Accomplishments: • Successfully executed number of Coaching sessions for leaders and managers belonging to different sectors. • Delivering a total of 400 one to one coaching hours for individuals. • Establishing and… Show more creating a wide learning portfolio of customized programs and workshops based on the coaching methodology as a main approach. running the talent acquisition process for different levels to meet our partners /customers recruitment and selection needs Key Accomplishments: • Successfully executed number of Coaching sessions for leaders and managers belonging to different sectors. • Delivering a total of 400 one to one coaching hours for individuals. • Establishing and implementing a solid talent acquisition process as part of coaching horizon services and meet our client’s recruitment and selection needs providing them with the best suitable in market talents. • Delivering total of 45 successful workshop during this year tackling different topics varies between emotional intelligence, sales coaching, managing teams, talent management and more . Show less

Managing the different HR activities including performance, training ,benefits and compensation through a dedicated team Key Accomplishments:• Creating the Job evaluation committee with the Hay Group standards and job evaluation methods.• Developing a competency frame work that serves as the link between the different HR activities • Creating an internal assessment centre committee through SHL standards for identifying HIPOs.• Creating a rewards and benefits portfolio across… Show more Managing the different HR activities including performance, training ,benefits and compensation through a dedicated team Key Accomplishments:• Creating the Job evaluation committee with the Hay Group standards and job evaluation methods.• Developing a competency frame work that serves as the link between the different HR activities • Creating an internal assessment centre committee through SHL standards for identifying HIPOs.• Creating a rewards and benefits portfolio across the organization• Managing the Corporate branding process and talent acquisition initiatives through different recruitment and selection channels Show less

- Identified organizational values and actively conducted internal performance evaluations. Strengthened key relationships and identified long-term and short-term business goals. Allocated high-volume budgets and improved team training efforts.Key Accomplishments:• Developing a talent management culture across the organization starting from identifying critical positions • Manage and implement bespoke development programs programs/and workshops, practices and procedures for… Show more - Identified organizational values and actively conducted internal performance evaluations. Strengthened key relationships and identified long-term and short-term business goals. Allocated high-volume budgets and improved team training efforts.Key Accomplishments:• Developing a talent management culture across the organization starting from identifying critical positions • Manage and implement bespoke development programs programs/and workshops, practices and procedures for stakeholders including the design, development, delivery and evaluation phases.• Ensured strict regulatory compliance and effectively monitored employees and management feedback.• Develop and manage a strong training team (i.e. hire, train, appraise, reward, motivates, discipline, etc.) ensuring that appropriate subject knowledge and skills are developed within everyone. Show less

TRAINING Expert HR, TRAINING, AND DEVELOPMENT DEPARTMENTLEARNING & DEVELOPMENT MANAGER, HR, TRAINING, AND DEVELOPMENT DEPARTMENTActively helped upgrading customer satisfaction rate for retail sector and executed high-quality training sessions for new hires on-boarding programs regarding products, services, and systems. Key Accomplishments:• Outlined point of sales and call centres and contributed to service department enhancement. • Designing and Delivering customized… Show more TRAINING Expert HR, TRAINING, AND DEVELOPMENT DEPARTMENTLEARNING & DEVELOPMENT MANAGER, HR, TRAINING, AND DEVELOPMENT DEPARTMENTActively helped upgrading customer satisfaction rate for retail sector and executed high-quality training sessions for new hires on-boarding programs regarding products, services, and systems. Key Accomplishments:• Outlined point of sales and call centres and contributed to service department enhancement. • Designing and Delivering customized programs for overseas call centres namely at Egypt and India .• Conduct training activities for all new hires on du products, services, systems and related skills.• Running the performance management related initiatives across the organization • Coaching and mentoring middle management and newly appointed ones Show less

SENIOR TRAINING EXPERTConducted training efforts for new hires and improved promotional activities to bolster client satisfaction. Generated e-training materials and coordinated service launches and updates.Key Accomplishment:• Design and conduct training sessions according to new products/services offering, and promotions include its reflections on the customer interface systems.• Prepare e-training materials and FAQs for products and services launches and updates.• Ensure… Show more SENIOR TRAINING EXPERTConducted training efforts for new hires and improved promotional activities to bolster client satisfaction. Generated e-training materials and coordinated service launches and updates.Key Accomplishment:• Design and conduct training sessions according to new products/services offering, and promotions include its reflections on the customer interface systems.• Prepare e-training materials and FAQs for products and services launches and updates.• Ensure standard quality checks of training delivery and administration as per the company agreed-on policy .• Maintained adherence with quality control standards and actively coached team members regarding program report generation and information analysis. Show less

Help in establishing a complete benefits services for the company employees helping in positioning the company as best employer on longer term. Assessed eligibility of employees requesting benefits and processed launching company benefits guide.Key Accomplishment:• Provided support to employees regarding the company benefits.• Launching average of 12 new benefits per year with high saving.• Conduct awareness sessions for new and existing employees about company… Show more Help in establishing a complete benefits services for the company employees helping in positioning the company as best employer on longer term. Assessed eligibility of employees requesting benefits and processed launching company benefits guide.Key Accomplishment:• Provided support to employees regarding the company benefits.• Launching average of 12 new benefits per year with high saving.• Conduct awareness sessions for new and existing employees about company benefits.• Designing and launching company benefits booklet for the first time 2003 Show less