Shady Rafla Email & Phone Number

With over 8 years of experience in learning and development, I am a results-driven Global Training Manager overseeing 22 offices across 22 diverse locations. My core competencies include coaching and mentoring, customer relationship management (CRM), and training leadership. I am passionate about cultivating talent and driving organizational success, and I design and implement dynamic training strategies that cater to the unique needs of each team. I align my mission with the company's vision of providing fast and secure payment solutions to millions of users worldwide.In my current role at FasterPay, I foster a culture of continuous learning and empower employees to excel in their roles and contribute to the company's global growth. Through innovative training methodologies and a passion for excellence, I equip teams with the skills they need to thrive in today's dynamic business landscape. Some of my recent achievements include developing and launching a new CRM training program, increasing employee engagement by 35%, and creating a feedback system that improved training effectiveness by 25%. I am always looking for new ways to enhance the learning journey and deliver impactful results. Let's connect and discuss how we can elevate your organization's learning journey to new heights.