Shady Sameh Email & Phone Number

Egypt

Egypt

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•Participates in developing the service strategy for one or more services in the integrated services group•Develops an annual strategy to develop and enhance the services that the service manager is responsible for, and updates the technology plan•Reviews business requests and Understands IT service cost drivers and Sets price for services based on an understanding of the benchmark service level and price for service in the industry •Single point of engagement for demand planning… Show more •Participates in developing the service strategy for one or more services in the integrated services group•Develops an annual strategy to develop and enhance the services that the service manager is responsible for, and updates the technology plan•Reviews business requests and Understands IT service cost drivers and Sets price for services based on an understanding of the benchmark service level and price for service in the industry •Single point of engagement for demand planning and demand management conversations with business partners around their needs for a specific service•Guides continuous improvement efforts for the service •Meets with service architects to discuss impact of new technologies and the architecture roadmap •Contributes service descriptions and service-level agreements (SLAs) for specific services to the organization’s service catalog•Interacts with technology brokers/vendor managers to identify and evaluate new technology products for their services•Building a personal relationship with key client/staff•Monitoring overall performance of services and oversee it•Good communication around issues and opportunities – get things done, make things happen•Collaborating with senior management on BG IT management and growth•Ensuring operations teams are aware of changes and are prepared•Service reporting and sponsoring service delivery meetings•Pulling in additional resources when needed e.g. specialist teams or people for specific issues / opportunities•Removing all obstacles to customer satisfaction and / or financial performance•IT 3rd party management•Working with the client and operations teams to identify and manage service improvement activities•Along with operational managers and technical leads, accountable for and contribute to the overall performance of the managed services division•Ability to follow hardware and software best practices as defined by the Managed Services management Show less

Bg Egypt

Make sure that service desk operation complies with ITILL foundation Executive and top Management User Support Engineer.On site team leader for Global knowledge team

Pepsico Egypt

Undertake all IT equipment installations, configuration, and maintenance according to vendor’s documentations, best business practices and company procedures.Ensure the environment for IT equipment is secured and maintained within manufacturer’s specifications and in accordance with the outsourced company IT framework. Exchange & notes email configuration and troubleshooting Update IT assets records as appropriate.Provide 1st level user support for hardware and business… Show more Undertake all IT equipment installations, configuration, and maintenance according to vendor’s documentations, best business practices and company procedures.Ensure the environment for IT equipment is secured and maintained within manufacturer’s specifications and in accordance with the outsourced company IT framework. Exchange & notes email configuration and troubleshooting Update IT assets records as appropriate.Provide 1st level user support for hardware and business software applications.Oversee and supervise 2nd level support provided by 3rd parties.Maintain a log for incidents and down-time.Escalate problems to the Network Administrator.Promote the End User Policy, Operate data backup and archiving systemsundertake regular computer health checks to ensure they are tuned and adequate for the tasks performed.Perform preventive maintenance process to all IT equipmentsServices Desk program for Helpdesk center. Show less

Head Office Suez

Supporting users' ,basic network configuration & installing new Wireless access points & switches.Basic support for SAP Applications & Black Berry server.

Managing and maintaining the company networkSolve customer problems.Installing, maintaining and updating all hardware materials and related operating systems/applications; providing technical solutions to all users.Inspects and installs IT related hardware equipment and networking components.Oversees the work of the infrastructure support team Coordinates activities with external solution providers, network services, or other information systems groups.problem request… Show more Managing and maintaining the company networkSolve customer problems.Installing, maintaining and updating all hardware materials and related operating systems/applications; providing technical solutions to all users.Inspects and installs IT related hardware equipment and networking components.Oversees the work of the infrastructure support team Coordinates activities with external solution providers, network services, or other information systems groups.problem request tracking system, and/or users. Show less

Bachelor, Management & Information System (Mise).English Section.

High School, High School/Secondary Certificate Programs