•Collaborate with operations leadership to develop and maintain tracking sheets for workflow optimization, leveraging data insights.•Schedule and manage appointments for members, ensuring compliance with protocols and quotas.•Coordinate outreach efforts to prioritize clinical appointments for members on priority lists.•Assist in care coordination, including transportation and medical records release, for members with complex health needs.•Manage communication tasks, including faxing, outgoing member communications, and utilizing scheduling platforms for data organization and team communication.

•Analyzed resident activity data to optimize scheduling and improve resident engagement.•Assisted with scheduling and implementing all morning and afternoon activities, improving overall activity participation.•Facilitated the ambulation of patients to and from activities, ensuring their safety and enjoyment.

•Performed data entry work and analyzed data to improve visitor experience.•Efficiently handled incoming admissions, streamlining the process and reducing paperwork processing time•Answered and routed all incoming calls to appropriate extensions, maintaining call routing accuracy

•Optimized supply levels, reduced overtime expenses through effective scheduling, and managed confidential medical records filing in compliance with HIPAA guidelines.•Implemented efficient processes for tracking patient charts and maintaining accurate documentation.

•Issued invoices for truckers and managed load bookings, ensuring accurate financial transactions.