Key Qualifications & Responsibilities: -Drove service delivery and improved Enterprise IT services and products to 30,000+ end users.-Provided business-clients with efficient support - Responded to phone calls, emails, and in-person requests.-Set up user accounts in Active Directory and Exchange for new local users, including removal, password reset in order to ensure confidentiality and proper use.- Set up wireless phones and wired phones from different carriers to wireless and local sync with exchange server.- Managed Backups, Email systems, and Licensing renewals.- Installation of windows, Software & Solving software issues in liaison with software suppliers, ensured 100% work efficiency.- Performed network maintenance and system upgrades including service packs, patches, hot fixes and security configurations (Crowd Strike Sensor).- Installed/replaced power supplies, network cards and additional ram in HP and Dell servers.- Performed break-fix repairs such as hard drives, power supplies, cooling fans, and ram replacement.- Supports a wide range of Printers & Photocopiers for all hardware and software related problems.- Enabled forwarding of user emails to the desired person using Microsoft Exchange admin center. - Managed user mailbox size and increased mailbox size using Microsoft Exchange admin center.- Troubleshoot and Maintenance of equipment for CEO Board Meeting Room & Office.- Attend weekly team meeting and update the any open issues and update on any escalation.

Activities: Worked with Ruckus Wireless Platform to provide Wi-Fi Services to Major UAE Labor Camp and Offices. Working with more than 20+ sites to ensure their network is up and stable Configuring, Troubleshooting, Client Restriction, Client management. Unauthorized user removal, Client Management, worked with Users & Roles, Managed Guest Passes, Worked with Dynamic PSKs.Key Responsibilities: • Delegate duties and tasks within the IT department.• Review completed tasks to ascertain compliance with standards.• Monitor all team members and provide necessary advice and guidance.• Maintain knowledge of communication and engineering techniques. • Determine appropriate standards to resolve all business process issues. • Maintain efficient architecture as per organization priorities. • Assisting team members to improve quality of processes. • Monitor mapping of customer business issues and developed appropriate solutions. • Prioritise and schedule tickets and issues. Record, track, and document the help desk request problem-solving process (including all successful and unsuccessful actions taken). Ensure final resolution of the issue.• Worked closely with problem owners, SMEs to identify problem scope and escalate IT service outages to specialize engineering.• Strong ability to communicate clearly and appropriately with executive and management level business partners, non-technical end users.Additional work: • Handled Company website admin panel.• Updation of Product images and description, Updating Inventory on Zoho Work.• All types Graphics Designing work, Photoshoot at Labor Camp.• Preparation of Posters and Banners for Website & Mobile App.• Company Website promotion on social media (Facebook, Instagram) • Worked with Upay Payment System.• Worked with 3CX PBX Phone System and managed Admin Panel.

SOME PROJECTS• Reduced user downtime and resolved issues immediately during an upgrade from Office 2010 to 2016.• Successfully managed Exchange servers including setup and maintenance of e-mail accounts.• Played a critical role in upgrade to Internet Explorer 11.• Independently design new staffing schedule to improve nighttime coverage and reduce cost of overtime.• Developed step-by-step training manuals for end-users to ensure a seamless transition following application upgrades.

Maintain and support systems, workstations, mobile devices, printers and peripherals: respond to user service requests and resolve trouble tickets. Provide on call resolution through remote access to US and Overseas clients, as well as provide on site support for local clients.