Shadab Alam Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

Abu Dhabi, United Arab Emirates

Key Qualifications & Responsibilities: -Drove service delivery and improved Enterprise IT services and products to 30,000+ end users.-Provided business-clients with efficient support - Responded to phone calls, emails, and in-person requests.-Set up user accounts in Active Directory and Exchange for new local users, including removal, password reset in.

Dubai, United Arab Emirates

• Activities: Worked with Ruckus Wireless Platform to provide Wi-Fi Services to Major UAE Labor Camp and Offices. Working with more than 20+ sites to ensure their network is up and stable Configuring, Troubleshooting.
• Delegate duties and tasks within the IT department.
• Review completed tasks to ascertain compliance with standards.
• Monitor all team members and provide necessary advice and guidance.
• Maintain knowledge of communication and engineering techniques.
• Determine appropriate standards to resolve all business process issues.

New Delhi

• SOME PROJECTS
• Reduced user downtime and resolved issues immediately during an upgrade from Office 2010 to 2016.
• Successfully managed Exchange servers including setup and maintenance of e-mail accounts.
• Played a critical role in upgrade to Internet Explorer 11.
• Independently design new staffing schedule to improve nighttime coverage and reduce cost of overtime.
• Developed step-by-step training manuals for end-users to ensure a seamless transition following application upgrades.

Gurgaon, Haryana, India

Maintain and support systems, workstations, mobile devices, printers and peripherals: respond to user service requests and resolve trouble tickets. Provide on call resolution through remote access to US and Overseas clients, as well as provide on site support for local clients.