Shady Amer Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

Monitor networks to ensure security and availability to specific users Identify user needs.▪ Managing Fortigate firewall and creating security profiles.▪ Managing and network monitor through ManageEngine Platform.▪ Manage AVAYA IP Phone system.

Cairo, Egypt

Interact with end users at all levels to help and resolve IT-related issues.▪ Provide Tier2 application support including Business (ERP) & Desktop applications. Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.▪ Perform periodic audits of business processes and recommend enhancements.▪ Ensure maximum uptime for end user equipment including Point of Sale machines.

Cairo, Egypt

▪ Monitoring and maintaining networks and servers.▪ Supervising and monitoring IT department employees, as well as providing IT support.▪ Keeping up to date with advancements and best practices in IT administration.

Cairo, Egypt

▪ Developing Time sheet / Project Management Control database / IT inventory system from scratch (using Microsoft Access and VBA).▪ Monitor networks to ensure security and availability to specific users.▪ Configuring Domain Controller – Print - Backup servers from scratch.▪ Designing the IT infrastructure for the new office location.▪ Handling network operations activities▪ Creating virtual Pfsense firewall as per the company requirements.▪ Deploying SonicWALL firewall to the network.▪ Creating Virtual Helpdesk server as per the company requirements

Ras Al-Khaimah, United Arab Emirates

-Planning projects to work on during the year.-Make recommendations for future upgrades.-Deploying WIM files through WDS.-Provide installing biometric devices.-Working on ticketing systems (Spiceworks).-Provide full maintaining and managing for 12 servers.-Provide onsite / Telephone support for +200 users.