With over two years of experience as an IT manager and more than four years of experience in IT engineering and support, I am a seasoned professional who can deliver high-quality IT solutions and services to meet the needs and expectations of various stakeholders. I have a strong background in network and security administration, as well as extensive knowledge and skills in IT business analysis, application support, and project management.Currently, I am the IT manager at Arrasheed Group, where I lead a team of IT specialists and oversee the network and security operations for the entire organization. I am responsible for managing the Fortigate firewall, creating security profiles, monitoring the network performance through ManageEngine Platform, and ensuring the availability and reliability of the AVAYA IP phone system. I also provide technical support and guidance to end users, troubleshoot and resolve IT issues, and implement IT policies and procedures. My goal is to optimize the IT infrastructure and services, enhance the security and efficiency of the network, and improve the user satisfaction and experience.