Shady Azzam Email & Phone Number

Canada

Ottawa, Ontario, Canada

• Led architecture on two teams for integrating a proprietary patient intake dashboard withexternal Practice Management Systems (PMs) and Electronic Health Records (EHRs) acrossvarious healthcare providers.• Integrated with proprietary as well as FHIR REST APIs of several PM and EHR systems.• Designed and oversaw the development and deployment of a hosted ENS service forreceiving health care information from PM and EHR systems.• Maintained the technical documentation for… Show more • Led architecture on two teams for integrating a proprietary patient intake dashboard withexternal Practice Management Systems (PMs) and Electronic Health Records (EHRs) acrossvarious healthcare providers.• Integrated with proprietary as well as FHIR REST APIs of several PM and EHR systems.• Designed and oversaw the development and deployment of a hosted ENS service forreceiving health care information from PM and EHR systems.• Maintained the technical documentation for all the integrations/services in my purview.• Conducted technical interviews for various developer positions. Show less

Ottawa, Ontario, Canada

• Contributed to the design and development of the SafeNet Authentication Service (SAS) and SafeNet Trusted Access (STA) products.• Scrum Master of one of the teams – responsibilities include coaching the team in self-organization and cross-functionality, facilitating Scrum events and ceremonies, and working alongside other Scrum Masters to increase the overall effectiveness of the application of Scrum in the organization.• Added new risk evaluation conditions supported by the Risk… Show more • Contributed to the design and development of the SafeNet Authentication Service (SAS) and SafeNet Trusted Access (STA) products.• Scrum Master of one of the teams – responsibilities include coaching the team in self-organization and cross-functionality, facilitating Scrum events and ceremonies, and working alongside other Scrum Masters to increase the overall effectiveness of the application of Scrum in the organization.• Added new risk evaluation conditions supported by the Risk Engine for access attempts to cloud resources protected by the STA product which involved updating the user interface to allow configurability of the new conditions (Angular + Node.js).• Contributed in the design and implementation of the token Inline Enrolment feature.• Designed and lead the integration of the web analytics framework (Pendo.io) in the product.• Contributed to the enhancement of the load and performance testing framework by simulating production-representative activity in the customer-facing API using Locust to simulate a more accurate load on the system during performance testing.• Produced several Engineering Releases of completed features, which involved comprehensive release documentation, proper tagging in git, running load and performance tests using Locust, and various automated tests using Jenkins in the lab against candidate builds/docker images, and ultimately deploying the microservice(s) to OpenShift in AWS using Helm charts. Show less

Ottawa, Canada Area

• Prime domain contact for Patch Management, Mobile Device Management (MDM) and Remote Management Tools. Provided technical and architectural support for the functional areas.• Lead the weekly bug triage meetings – continually evolved the metrics to evaluate the effectiveness and optimize the customer defect process.• Assisted with proofreading, editing and generating portions of the official customer facing product documentation.• Delivered several training sessions to a broad… Show more • Prime domain contact for Patch Management, Mobile Device Management (MDM) and Remote Management Tools. Provided technical and architectural support for the functional areas.• Lead the weekly bug triage meetings – continually evolved the metrics to evaluate the effectiveness and optimize the customer defect process.• Assisted with proofreading, editing and generating portions of the official customer facing product documentation.• Delivered several training sessions to a broad range of audiences including R&D, technical support, product management, sales and marketing about various features of the product.• Conducted technical interviews for various developer positions. Show less

Ottawa, Canada Area

• Contributed to the design and implementation of the RMM tool Managed Workplace using ASP.NET, C# and Microsoft SQL Server.• Designed and implemented the engine that collects Syslog and SNMP traps from managed devices on the network.• Designed and implemented the Windows Server Update Services (WSUS) integration with the product, including the user interface for managing Windows patches.• Contributed to the design and implementation of the UI for the network monitoring and alerting… Show more • Contributed to the design and implementation of the RMM tool Managed Workplace using ASP.NET, C# and Microsoft SQL Server.• Designed and implemented the engine that collects Syslog and SNMP traps from managed devices on the network.• Designed and implemented the Windows Server Update Services (WSUS) integration with the product, including the user interface for managing Windows patches.• Contributed to the design and implementation of the UI for the network monitoring and alerting core component.• Designed and implemented the core scheduling and remote execution engine used in the product’s automation feature.• Designed and implemented the UI for the Remote Management Tools feature in Silverlight, including a remote file browser, CMD terminal, registry editor, events viewer and process explorer.• Took a lead role in the development of the Mobile Device Management (MDM) feature supporting both Apple and Android devices. Show less

Ottawa, Canada Area

Developed and maintained the website for the non-profit organization Fondation Amal, a charity with a mission to enrich the quality of life of children with mental or physical disabilities.

Master Of Business Administration (Mba), Management And Change

Bachelor Of Engineering (B.Eng.), Computer Systems Engineering, Distinction