Aims to equip middle managers with the means to become effective managers, Pursuing the goals of excellence within their own organizations.The program is designed to facilitate an understanding of management and the ability to integrate and apply the key competencies required to each of the functional areas of business.This is a multiple companies types based modular program to build critical management skills, e.g. Communication, Decision Making, Financial Awareness, Time Management & Tasks Delegation.

Oversee the front desk, reservations, and guest services departments, ensuring the efficient and smooth operation of all three. as well as the ability to lead and manage a team effectively.Manage the front desk staff, ensuring that all guests receive excellent customer service. This will include the hiring, training, and scheduling of employees.Oversee reservations, ensuring that all guests are accommodated to their satisfaction. You will need to manage room inventory, room rates, and room assignments.Monitor the guest services department, ensuring that guests receive timely and efficient assistance with their needs, including transportation, luggage handling, and concierge services.

Overseeing the daily operations of the hotel, ensuring that all departments are working together effectively to provide an exceptional guest experience. Managing and leading a team of employees, and ensuring that all tasks are completed in an efficient and effective manner.Managing and leading all departments of the hotel, including front desk, guest services, housekeeping, food and beverage, and maintenance.Ensuring that all guests receive a high level of customer service, and that all requests and complaints are handled promptly and effectively.Collaborating with department managers to ensure that all employees are properly trained and equipped to provide exceptional service to guests.Managing staffing levels to ensure that all departments are adequately staffed to meet the needs of guests.

Overseeing the daily operations of the front desk and guest services teams. Ensuring that guests receive a high level of customer service, and that all tasks are completed in an efficient and effective manner.Managing and leading a team of front desk and guest services employees, including training and coaching staff to ensure they deliver excellent customer service.Overseeing the guest check-in and check-out process, ensuring that all guests are greeted promptly, and all necessary information is collected and recorded accurately. You will also be responsible for managing room inventory, room rates, and room assignments.Handling guest complaints and resolving any issues to ensure guest satisfaction.Collaborating with other departments, such as housekeeping and maintenance, to ensure that guest rooms are well-maintained and clean.Preparing daily reports on occupancy, revenue, and guest satisfaction.

Overseeing the daily operations of the front desk and guest services teams. Assisting in ensuring that guests receive a high level of customer service, and that all tasks are completed in an efficient and effective manner.Assisting in managing and leading a team of front desk and guest services employees, including training and coaching staff to ensure they deliver excellent customer service.Assisting in the guest check-in and check-out process, ensuring that all guests are greeted promptly, and all necessary information is collected and recorded accurately. Assisting in managing room inventory, room rates, and room assignments.Assisting in handling guest complaints and resolving any issues to ensure guest satisfaction.Collaborating with other departments, such as housekeeping and maintenance, to ensure that guest rooms are well-maintained and clean.Assisting in preparing daily reports on occupancy, revenue, and guest satisfaction.

• Handling guests requests and complaints• Attend to arrivals and departures guest• Handling and following up the hand-over from previous shift• Receive, record and process reservations from different sources using up-selling and suggestive selling techniques• Promote the Hotel’s products and services by telephone, on the desk• Maintain a high level of product and service knowledge• Process amendments to reservations such as extensions, early departures, etc

• Maintain knowledge of special rates and offers• Prepare reports as requested• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries.• Deals swiftly, efficiently and sensitively to guest complaints and follow through.• Receive payment by cash, cheque, credit card or account, adhering to company Credit Policy.• Provide Currency Exchange service.• Balance accounts of day’s business at the end of shift.

Working hard with my best satisfactions guarantee to rise up and increase my skills and performance with fine communication and public relations, And to obtain a challenging position in a company that offers not only the highest quality of services but also limitless career development and intellectual growth that helps explore and maximize my full potential using my skills, abilities and interest which in turn will enable the company to meet its goal.