Shady Elkholy Email & Phone Number

Dubai, United Arab Emirates

Alexandria, Egypt

Established a disaster recovery plan to ensure business continuity, minimizing data loss.Led the migration of legacy data to a MySQL database system, ensuring data integrity.Supervised the installation and configuration of hardware and software systems, ensuring that all components functioned optimally and met organizational standards.Implemented cybersecurity measures that safeguarded sensitive data to minimize the risk of potential breaches.Conducted regular assessments of IT infrastructure to identify areas for improvement and ensure alignment with emerging technological trends and best practices.Provided tech support to the organization and individual users, addressing issues in both hardware and software systems.Managed IT budget and resources, aligning expenditures with the organizational needs and strategic objectives.Negotiated contracts with vendors to secure favorable terms and conditions while ensuring high-quality components and built computer systems and configured them.Performed diagnostic tests and maintenance procedures.

Alexandria, Egypt

Developed responsive web applications using PHP frameworks to enhance user experience across platforms.Worked closely with developers, designers, copywriters and other cross-functional teams to drive innovation.Created and oversaw wireframe designs from client requests.Spearheaded transition from firebase to AWS, decreasing load times by an average of 40%.Addressed complex issues with real-time lead prioritization.Used multiple threading, concurrency, design patterns and learned their impacts on application concurrency.

Alexandria, Egypt

Designed and implemented a caching server that significantly improved game download and update speeds while reducing overall internet data consumption.Upgraded the networking infrastructure to 1 gigabit, resulting in file transfer speeds that are ten times faster, which is crucial for the effective operation of the implemented caching server.Oversaw the comprehensive overhaul of gaming computers, including the procurement and assembly of high-performance gaming systems.Delivered technical support throughout the gaming café, ensuring seamless operation and user satisfaction.Created user accounts for new patrons and managed account balance top-ups efficiently.Performed monthly cleaning and maintenance of gaming computers to ensure optimal performance and longevity.Diagnosed and repaired hardware issues, procuring new parts as necessary to replace malfunctioning or underperforming components.Executed commissioned data entry tasks for customers, maintaining accuracy and attention to detail.Installed and updated operating systems for both gaming computers and customer devices, ensuring they are equipped with the latest software versions.Addressed customer inquiries and technical issues, providing timely resolutions to enhance user experience.

Cairo, Egypt

Managed and maintained the corporate CCTV system, ensuring continuous functionality and security.Designed and implemented a caching server that optimized game download and update speeds while significantly reducing internet data usage.Upgraded the network infrastructure to 2.5 gigabits, resulting in file transfer speeds that are 250 times faster, enhancing the efficiency of the caching server.Conducted weekly maintenance and cleaning of gaming computers to ensure optimal performance and reliability.Diagnosed and repaired hardware issues, procuring and installing new parts to replace faulty or underperforming components.Created user accounts for new patrons and efficiently managed account balance top-ups.Addressed and resolved customer inquiries and technical issues, ensuring high levels of user satisfaction.

Alexandria, Egypt

Delivered comprehensive technical support throughout the gaming café, ensuring optimal system functionality and user satisfaction.Facilitated the account creation process for new users and efficiently managed balance top-ups to enhance the overall customer experience.Executed updates for installed games in accordance with the latest patches to maintain performance and security standards.Sourced and downloaded new games based on customer demand to expand the gaming library and improve user engagement.Conducted monthly maintenance and cleaning of gaming computers to ensure peak performance and extend hardware lifespan.Diagnosed hardware issues and coordinated the procurement of replacement parts for broken or underperforming components, minimizing downtime.Performed data entry tasks for customers as requested, ensuring accuracy and confidentiality of information.Installed and updated operating systems for both gaming computers and customers’ personal devices, ensuring compatibility and performance.Addressed customer inquiries and resolved technical issues, providing exceptional service and support to enhance customer satisfaction.

Bachelor'S Degree, Computer Science, Second Class Honours (1St Division)

Bachelor'S Degree, Computer Science, Very Good