Beachfront 5-start ResortFeatures: 529 RoomsFRONT OF THE HOUSE MANAGER (April 2014 - Present)- Developed strong communication between Front Office and others departments to make a line reporting procedures and guide service implementation to enhance the required areas- Lead the strategy and planning for all team for the current and incoming goals- Handled the updates group information. Maintaining, monitoring group requirements, and relaying information to appropriate personnel.FRONT OFFICE MANAGER (March 2011 - March 2014)- Managed the Reception, Operator, Room Reservations, Bellman and Guests Service Center departments including scheduling, training, and general performance supervision- Maintained working relationships and communicates with all departments.- Operated all aspects of Front Office computer system, including software report generation and analysis, and simple configuration changesASSISTANT FRONT OFFICE MANAGER (April 2010 - February 2011)- Empowered employees to provide excellent customer service. - Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs- Monitored the team’s performance promoting achievements and identifying weaker areas for improvement

Developed strong communication between Front Office and others departments to make a line reporting procedures and guide service implementation to enhance the required areas- Lead the strategy and planning for all team for the current and incoming goals- Handled the updates group information. Maintaining, monitoring group requirements, and relaying information to appropriate personnel.

5-star Hotel Features: 375 RoomsDUTY MANAGER (March 2009 - March 2010)- Co-ordinated with all departments concerned in order to maintain Front Office functions properly.- Handled Front Office operation during the absence of Front Office Manager (HOD).- Conducted and ensured the neat of appearance of Front Office Team as well as correct their attitude and behaviorNIGHT MANAGER (March 2008 - February 2009)- Managed and monitored activities of all employees in the Front Office Department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.- Acted as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.- Participated in the decision making process on guest relocation for nights when overcapacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.

5-star HotelFeatures: 158 Rooms- Accomplished staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.- Accomplished financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.- Maintained quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.

Beachfront 5-start HotelFeatures: 520 RoomsFRONT DESK MANAGER (September 2006 - August 2007)- Supervised and managed employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.- Managed day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.- Participated in the development and implementation of corrective action plans based on review of guest' survey and guest satisfaction results.FRONT OFFICE SUPERVISOR (September 2004 - August 2006)- Assisted the Front Office Manager on all issues. Ensuring that the Front Office Manager is continuously informed about the shift personnel and the transactions.- Run a smooth operation with all aspects of the Front Office Desk functions, in accordance with hotel standards. - Achieved the SQS target concerning Front office efficiency and service offered to the guest FRONT OFFICE SHIFT LEADER (September 2002 - August 2004)- Supervised Front Desk associates to ensure that all hotel policies, procedures, regulations and standards are followed.- Ensured that front desk operations runs smoothly in a professional manner at all times.- Assumed leadership in the absence of front desk managerGUEST SERVICE AGENT (September 2001 - August 2002)- Carried out and completed the Check-in and Check-out procedures quickly, completely and in conformity to the demands of guests as far as possible.- Filled in, presented or sent, and followed up as required all of the Forms and Correspondences relating to the Front Office.- Handled the Shift book as required, and regularly take over and transfer the Shift.

420 Rooms5-star Hotel Task Force as Front Desk Supervisor & Guest Relation Officer