Shady Mostafa
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Shady Mostafa Email & Phone Number

Customer Success Specialist at Cisco
Location: Riyadh, Riyadh, Saudi Arabia 6 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Cisco
Role
Customer Success Specialist
Location
Riyadh, Riyadh, Saudi Arabia
Company size
94888 employees

Who is Shady Mostafa? Overview

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Quick answer

Shady Mostafa is listed as Customer Success Specialist at Cisco, a company with 94888 employees, based in Riyadh, Riyadh, Saudi Arabia. AeroLeads shows a matched LinkedIn profile for Shady Mostafa.

Shady Mostafa previously worked as Collaboration Manager at Confidential and Collaboration Team Leader at Mis - Al Moammar Information Systems Co.. Shady Mostafa holds Specialization, Leadership And Management from Harvard Business School Online.

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Profile bio

About Shady Mostafa

Experienced Collaboration Engineer with a demonstrated history of working in Cisco Collaboration portfolio

Current workplace

Shady Mostafa's current company

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Cisco
Cisco
Customer Success Specialist
Riyadh, SA
Website
cisco.com
Employees
94888
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6 roles

Shady Mostafa work experience

A career timeline built from the work history available for this profile.

Customer Success Specialist

Cisco

Riyadh, SA

Collaboration Manager

Current
Confidential

Saudi Arabia

1. Lead, manage, coach the collaboration team which handles the technical delivery of projects, including design, configuration and installation of technical solutions that meet business expectations.2. Prepare detailed evaluations, requirements, and recommendations to technical and architecture designs for new Collaboration technologies/services and their.

Apr 2022 - Present

Collaboration Team Leader

Mis - Al Moammar Information Systems Co.

Riyadh, Saudi Arabia

1. Management,training and coaching of L1 & L2 Engineers.2. Automating Collaboration Tickets ( Addition,deletions, Changes )3. Automating collaboration asset management4. Design, implement, operate 4 UCCX clusters to support customer inbound and outbound dialing functionality

Apr 2021 - Apr 2022

L3 Cisco Collaboration Engineer

Saudi Business Machines - Sbm

Al-Riyadh Governorate, Saudi Arabia

  • 1. Design, Installation,configuration, optimization, Customization,Branding, Upgrade, Automation of a scalable and resilient 6 CMS 1000 over four Areas (Web admin, web bridge, Call bridge, XMPP,Recorders.
  • ESXI installation and upgrade.
  • UCS B installation and upgrade.
  • CUCM, CUC, IMP IP change.
  • B7K installation and configuration.
  • CUCM, IMP, CUC upgrade.
Mar 2018 - Mar 2021

Senior Cisco Collaboration Engineer

King Saud University

Riyadh

1. Configuring and monitoring and troubleshooting IP Phones MACD, LDAP sync and authentication, call privileges for DN and URI, Inbound and outbound call routing with STC through two SIP Gateways(200000 DID),audio and video conferencing, call coverage features, Mobility solutions, SRST for SCCP and SIP Phones.2. Configuring, monitoring, troubleshooting.

Mar 2015 - Mar 2018

Voice Consultant / Instructor

Sigma It

Egypt

  • 1. Delivering the following Cisco Certified Classes:Routing & Switching:ICND1 (Interconnecting Cisco Network Devices Part 1)ICND2 (Interconnecting Cisco Network Devices Part 2)ROUTE (Implementing Cisco IP.
  • Configuring COS for each user (partition, CSS, CMC, FAC, time period, time schedule).
  • Configuring KSA dial plan.
  • Configuring hunting for Help Desk (time based).
  • Configuring new phones.
  • Configuring new users.
Sep 2013 - Dec 2014
Team & coworkers

Colleagues at Cisco

Other employees you can reach at cisco.com. View company contacts for 94888 employees →

RJ Resolva Jamba Resolva Jamba Colleague at CiscoMococa, São Paulo, Brazil, Brazil View → RP Rudhy Piter Rudhy Piter Colleague at CiscoMakassar, South Sulawesi, Indonesia, Indonesia View → LS Lori Spurlin Lori Spurlin Colleague at CiscoSan Jose, California, United States, United States View → عس عامر سليمان عامر سليمان Colleague at CiscoEgypt, Egypt View → MS Margret Switzer Margret Switzer Colleague at CiscoFaisalabad, Punjab, Pakistan, Pakistan View → RR Rahul R Rahul R Colleague at CiscoDubai, Dubai, United Arab Emirates, United Arab Emirates View → FF Filippo Fiumicetti Filippo Fiumicetti Colleague at CiscoGarbagnate Milanese, Lombardy, Italy, Italy View → ZW Zhao William Zhao William Colleague at CiscoUnited States, United States View → MF Marlucia Freire Marlucia Freire Colleague at CiscoRio Grande Do Sul, Brazil, Brazil View → AA Ashraf Atteya Ashraf Atteya Colleague at CiscoCairo, Egypt, Egypt View →
2 education records

Shady Mostafa education

Specialization, Leadership And Management

Harvard Business School Online

Develop the leadership and management skills to get things done and bring out the best in your team, whether you’re an aspiring, new, or.

B.Sc. Engineering, Communication & Electronics, Very Good

Al-Azhar University

Graduation Project VOIP Integration System using Asterisk server Grade Excellent Graduation Year July 2011

FAQ

Frequently asked questions about Shady Mostafa

Quick answers generated from the profile data available on this page.

What company does Shady Mostafa work for?

Shady Mostafa works for Cisco.

What is Shady Mostafa's role at Cisco?

Shady Mostafa is listed as Customer Success Specialist at Cisco.

Where is Shady Mostafa based?

Shady Mostafa is based in Riyadh, Riyadh, Saudi Arabia while working with Cisco.

What companies has Shady Mostafa worked for?

Shady Mostafa has worked for Cisco, Confidential, Mis - Al Moammar Information Systems Co., Saudi Business Machines - Sbm, and King Saud University.

Who are Shady Mostafa's colleagues at Cisco?

Shady Mostafa's colleagues at Cisco include Resolva Jamba, Rudhy Piter, Lori Spurlin, عامر سليمان, and Margret Switzer.

How can I contact Shady Mostafa?

You can use AeroLeads to view verified contact signals for Shady Mostafa at Cisco, including work email, phone, and LinkedIn data when available.

What schools did Shady Mostafa attend?

Shady Mostafa holds Specialization, Leadership And Management from Harvard Business School Online.

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