Shady Mostafa Email & Phone Number

Riyadh, Sa

Saudi Arabia

1. Lead , manage , coach the collaboration team which handles the technical delivery of projects, including design, configuration and installation of technical solutions that meet business expectations.2. Prepare detailed evaluations, requirements, and recommendations to technical and architecture designs for new Collaboration technologies/services and their integration into the enterprise.3. Develop the Python scripts / API to automate timing-consuming daily tasks.4. Design , Installation ,configuration, optimization, Customization ,Branding, Upgrade , Automation of a scalable and resilient 3 CMS 1000 (Web admin , web bridge , Call bridge, XMPP, Recorders ,Expressway Integration ,CUCM Integration )5. Design, Installation, configuration, optimization, Upgrade Cisco Expressway for MRA, B2B, WebEx Audio edge.6. Design , implementation, Optimization and troubleshooting of the following WebEx services ( Hybrid Calendar- WebEx edge audio- Calling – Video Mesh – Cloud Connected UC – Hybrid Data Security – MS CVI – Hybrid Calling – Hybrid messaging – Monitoring service) 7. Design , Installation ,configuration, optimization, , Upgrade of the following Collaboration Products (CUCM – CUC – IMP – CUBE – Expressway- Recording ) 8. Maintaining Collaboration services assurances Proactively using ThousandEyes .9. Ensuring maximum availability, integrity and performance of the Unified Communications infrastructure by performing gap analysis periodically and perform the necessary remediation actions.10. Build and maintain Operational documentation,( Standard operating procedures , Testing and Monitoring procedures ) ensuring that accurate information is always available

Riyadh, Saudi Arabia

1. Management ,training and coaching of L1 & L2 Engineers.2. Automating Collaboration Tickets ( Addition ,deletions , Changes )3. Automating collaboration asset management4. Design , implement , operate 4 UCCX clusters to support customer inbound and outbound dialing functionality

Al-Riyadh Governorate, Saudi Arabia

1. Design , Installation ,configuration, optimization, Customization ,Branding, Upgrade , Automation of a scalable and resilient 6 CMS 1000 over four Areas (Web admin , web bridge , Call bridge, XMPP,Recorders , Streamer,Expressway Intergration,CUCM Integration )2. Design, installation, configuration, Integration TMS, TMSPE, TMSXE with external DB.3. Design , Installation ,configuration, optimization, Customization ,Branding, Upgrade Cisco webex meeting server4. Design, Installation, configuration, optimization, Upgrade Cisco Expressway for MRA, B2B,Jabber Guest, WebEx Audio edge.5. CUCM, IMP, CUC Migration from rack Servers to blade Servers. 6. CUCM mega cluster, IMP , CUC upgrade included the following • ESXI installation and upgrade. • UCS B installation and upgrade.• CUCM, CUC, IMP IP change.• B7K installation and configuration.• CUCM, IMP, CUC upgrade.• Cluster expansion to 16 Subscribers , 6 IMP nodes , 2 MOH, 2 TFTP7. Design, installation, configuration, Integration UCCX 12, Configure unique PIN for each user with CMS and Agent Outbound Preview.8. Integration with Imagicle to support Phone lock, budget control , directory, PSTN caller-ID lookup.9. WebEx meetings and teams Integration( Hybrid Calendar- WebEx edge audio- Calling – Video Mesh – Cloud Connected UC ) 10. UC infrastructure Optimization project included the following • SSO for CUCM, CUC, IMP,UCCX, Cisco Jabber internally and over MRA.• Oauth for Cisco Jabber.• CUCM and CUC pin synchronization.• CUBE Optimization 200 +( Migrating from H323 to SIP, Dial-peer with server groups and SIP options , IOS upgrade, Auto Backup )• Media Resources localization for Multisite deployment.• MFT and DB configuration and integration to support file transfer for Cisco jabber users. • APN configuration to support push notification for Jabber.

Riyadh

1. Configuring and monitoring and troubleshooting IP Phones MACD, LDAP sync and authentication , call privileges for DN and URI , Inbound and outbound call routing with STC through two SIP Gateways(200000 DID) ,audio and video conferencing , call coverage features , Mobility solutions , SRST for SCCP and SIP Phones .2. Configuring, monitoring, troubleshooting call routing with Ericsson PBX (20000 legacy phones) over 8 E1 trunks.3. Configuring CUCM, CUC, IMP, UCCX , Gateways readdressing and upgrade from CUCM 9 to CUCM 9.1.2.4. Configuring MRA via Expressway solution.5. Configuring and troubleshooting CUCM for Integration with IMP to support Cisco Jabber Phone only, softphone, desk phone.6. Integrating Cisco telepresence server with telepresence Conductor.7. Integrating Cisco telepresence conductor to integrate with CUCM.8. Configuring Cisco telePresence to manage conference bridges (Ad-Hoc,Meet-me, Rendezvous).9. Configuring CUC class of control, call routing for direct and forwarded calls, call handler types, unified messaging, message notification, video greeting.10. Deploying, configuring PCD 11 to support UC upgrade, installation, readdressing, Migration.11. Deploying, configuring, integrating CWMS with CUCM 9.12. Deploying ,configuring ,troubleshooting UCCX V8,9,10,11 to support basic and advanced IVR , ACD ,database integration ,Media recording with media sense , outbound dialer, ASR,TTS.13. Configuring Integration between CUCM with Polycom system to support audio and video calls.14. Configuring staff housing IP telephony project.15. Configuring Girls Housing IP telephony project.16. Configuring and troubleshooting DHCP, Etherchannel ,RSTP,STP enhancements , Inter VLAN Routing ,NTP , IOS IP SLA , HSRP ,Port Sec.17. Configuring and troubleshooting Basic and advanced Routing Protocols, redistribution.

Egypt

1. Delivering the following Cisco Certified Classes:Routing & Switching:ICND1 (Interconnecting Cisco Network Devices Part 1)ICND2 (Interconnecting Cisco Network Devices Part 2)ROUTE (Implementing Cisco IP Routing)SWITCH (Implementing Cisco Switched Networks)TSHOOT (Troubleshooting and Maintaining Cisco IP Networks )Voice CVoice (Implementing Cisco Voice Communications and QoS) CIPT1 (Implementing Cisco Unified Communications Manager, Part 1) CIPT2 (Implementing Cisco Unified Communications Manager, Part 2)Tvoice (Troubleshooting Cisco Unified Communications) CAPPS (Integrating Cisco Unified Communications Applications)2. Participating in KAPSARC Project as IP Telephony Engineer.The project included the following tasks• Configuring COS for each user (partition, CSS, CMC, FAC, time period, time schedule).• Configuring KSA dial plan.• Configuring hunting for Help Desk (time based).• Configuring new phones.• Configuring new users.• Generating CDR monthly.• Configuring CUBE between the CUCM Cluster & STC.• Configuring TCL for AA.• Configuring network infrastructure to support voice.• Monitoring SIP Trunk to STC.• Monitoring CUCM cluster via RTMT.• Backing up the CUCM cluster and CUBE weekly.

Specialization, Leadership And Management

Develop the leadership and management skills to get things done and bring out the best in your team, whether you’re an aspiring, new.

B.Sc. Engineering, Communication & Electronics, Very Good

Graduation Project VOIP Integration System using Asterisk server Grade Excellent Graduation Year July 2011