Shae-Lyn Wilkinson Email and Phone Number
Shae-Lyn Wilkinson work email
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Shae-Lyn Wilkinson personal email
Shae-Lyn Wilkinson is a Technical Support Team Manager at STChealth. They possess expertise in customer service, microsoft office, leadership, microsoft word, research and 1 more skills. Colleagues describe them as "Shae-Lyn is awesome! Her passion for understanding and helping our customers at Nav made her an extremely valuable resource to the product team. We were able to have her meet with each product manager on a regular basis and give them detailed information about how to better solve customer problems, backed by data and well documented feedback. That connection was invaluable as we grew our team and built out our product. I always appreciated Shae's creativity and ability to brainstorm… Show more" and "I gave Shae-Lyn a recommendation for her role at Nav, where I am a co-founder, and now in addition here at Cake, where I am also a co-founder (she went from Nav to Cake). If you read my other review first, this one will make even more sense. Based on her successful collaboration at Nav with our UIUX, product, marketing, and engineering teams, she was a natural fit at Cake for QA and UIUX research (the only one on the team in that role, supporting as many as 12 engineers &… Show more"
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Technical Support Team ManagerStchealthGilbert, Az, Us
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Quality Assurance EngineerNcino, Inc. Jun 2020 - Mar 2024United States -
Quality Assurance And Customer Experience ManagerCake Technologies, Inc. Jun 2018 - Apr 2020Provo, Utah Area•I create and manage testing plans for our app releases.•I document and triage bugs found.•I work closely with the engineering team to make frequent release dates and ensure quality releases are made.•I manage the ad blocking specialist and systems.Along with QA I work with anything related to helping the customer. •I respond to reviews and emails. •I set up and manage research tools and opportunities.•I assist in hiring as needed so we can have the talent and… Show more •I create and manage testing plans for our app releases.•I document and triage bugs found.•I work closely with the engineering team to make frequent release dates and ensure quality releases are made.•I manage the ad blocking specialist and systems.Along with QA I work with anything related to helping the customer. •I respond to reviews and emails. •I set up and manage research tools and opportunities.•I assist in hiring as needed so we can have the talent and resources to address the needs. Show less -
Credit And Lending SpecialistNav Technologies, Inc. Jul 2016 - Jun 2018Draper, Utah Area•Communicate on the phones with customers about the product, experiences and needs. •Provide research on product and customers while assisting on debugging the systems with the engineering team managing the product and fluidity of it. •Manage several lender, customer, and partner accounts with accuracy and efficiency to continually grow further opportunities and relationships. -
Customer Service RepresentativeOverstock.Com Jul 2015 - Jul 2016Greater Salt Lake City Area•Provided front end customer support. •Work to get a first call resolution with all calls. •Was the top with numbers on my team in KPI and NPS scores as well as customers helped per day.
Shae-Lyn Wilkinson Skills
Shae-Lyn Wilkinson Education Details
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General Studies
Frequently Asked Questions about Shae-Lyn Wilkinson
What company does Shae-Lyn Wilkinson work for?
Shae-Lyn Wilkinson works for Stchealth
What is Shae-Lyn Wilkinson's role at the current company?
Shae-Lyn Wilkinson's current role is Technical Support Team Manager.
What is Shae-Lyn Wilkinson's email address?
Shae-Lyn Wilkinson's email address is sh****@****ock.com
What schools did Shae-Lyn Wilkinson attend?
Shae-Lyn Wilkinson attended Utah State University.
What skills is Shae-Lyn Wilkinson known for?
Shae-Lyn Wilkinson has skills like Customer Service, Microsoft Office, Leadership, Microsoft Word, Research, Sales.
Who are Shae-Lyn Wilkinson's colleagues?
Shae-Lyn Wilkinson's colleagues are Uma Krishnan, Steve Bauman, Oliver Pina, John Vasseur, Olivia Holbrook, Katherine Hackbarth, Brian Bell.
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