Shae-Lyn Wilkinson Email & Phone Number

Gilbert, Az, Us

United States

Provo, Utah Area

•I create and manage testing plans for our app releases.•I document and triage bugs found.•I work closely with the engineering team to make frequent release dates and ensure quality releases are made.•I manage the ad blocking specialist and systems.Along with QA I work with anything related to helping the customer. •I respond to reviews and emails. •I set up and manage research tools and opportunities.•I assist in hiring as needed so we can have the talent and… Show more •I create and manage testing plans for our app releases.•I document and triage bugs found.•I work closely with the engineering team to make frequent release dates and ensure quality releases are made.•I manage the ad blocking specialist and systems.Along with QA I work with anything related to helping the customer. •I respond to reviews and emails. •I set up and manage research tools and opportunities.•I assist in hiring as needed so we can have the talent and resources to address the needs. Show less

Draper, Utah Area

•Communicate on the phones with customers about the product, experiences and needs. •Provide research on product and customers while assisting on debugging the systems with the engineering team managing the product and fluidity of it. •Manage several lender, customer, and partner accounts with accuracy and efficiency to continually grow further opportunities and relationships.

Greater Salt Lake City Area

•Provided front end customer support. •Work to get a first call resolution with all calls. •Was the top with numbers on my team in KPI and NPS scores as well as customers helped per day.