Shae Newman Email & Phone Number

New Albany, Ohio, United States

Columbus, Ohio Metropolitan Area

Currently enrolled as a Java coding bootcamp student at Tech Elevator. Below is a list of projects I've completed:Vending Machine ApplicationMoney Transfer Application

Remote

I was responsible for forecasting and planning finished goods to align with company service level and inventory objectives. This involved close collaboration with Sales and Marketing to ensure accurate capture and forecasting of customer demand. Additionally, I practiced reactive planning for unexpected occurrences like port shutdowns and fluctuations in vendor performance. My responsibilities also included analyzing opportunities for enhancing inventory management practices and systems through process improvements. I utilized advanced functions in Excel like pivot tables, VLOOKUP, COUNTIFS, SUMIFS, and others. Also, worked a lot in Power BI.

Cleveland, Ohio, United States

I spearheaded the design and implementation of an efficient inventory tracking system using Excel, which greatly enhanced our inventory control procedures. Furthermore, I conducted thorough analyses and reviews of customer order delivery and backlog status to ensure timely fulfillment. Collaborating closely with departments including sales, procurement, and logistics, I ensured that inventory levels were aligned with overarching business objectives. Additionally, I proactively identified slow-moving or obsolete inventory, devising and executing strategies to reduce excess stock. Moreover, I played a key role in the development of inventory forecasts by leveraging historical data, market trends, and upcoming promotions or events.

Upper Saddle River, New Jersey, United States

I provided vital assistance to sales reps by offering pricing, availability, and sending out samples. Acting as a liaison between customers and internal departments, I ensured on-time delivery. I also supported distributors and end-users via phone, fax, email, and live chat. Utilizing the ERP system, I processed purchase orders received through EDI and updated the vendor portal. Additionally, I handled all incoming customer inquiries efficiently, addressing various concerns to maintain customer satisfaction.

I provided training and motivation to a team of Call Center Representatives, guiding them in addressing customer inquiries, complaints, and providing support. Managing a team of 15-20 Representatives, I ensured smooth operations and high-quality service delivery. Additionally, I collaborated closely with the IT department to automate the order fulfillment process and develop a Customer Relationship Management (CRM) system, streamlining operations and enhancing efficiency.